When will I receive the first invoice?
The timeframe in which you will receive your initial invoice differs from country to country due to local laws and regulations, and you should, therefore, expect to receive your invoice as follows:
🇦🇹Austria, 🇩🇰Denmark & 🇫🇷France: within five days from the date of contract signature
🇩🇪Germany: seven days before your contract start date
🇬🇧United Kingdom: within 3 business days after your "right to rent" check has been aproved
What does the initial invoice include?
- First month's rent
- Prepayment over the last month rent*
*This covers your final month in LifeX and not your second month's rent)
The initial invoice must always be settled and a proof of payment sent before your contract starts and your move-in date.
What payment methods are acceptable to use?
- Bank transfers both local and international;
- Money transfers using TransferWise, Xoom (Paypal solution), Monzo, The Currency Cloud etc.
- Credit Card Payments
- Online payments
- Mobile payment
Where should I pay my invoice to?
Invoices should be paid into the bank account specified on the invoice that you receive from LifeX. The total paid should match the amount stated on the invoice regardless of the currency you send money in.
Please use the following bank details relating to the country you are located in when paying invoices:
How will I know if LifeX has received my payment?
The invoice has a member reference and invoice number on it. One of these numbers must always be quoted when paying as only then your payment can be allocated correctly to an open invoice against your account.
When do I receive further invoices?
Monthly invoices will be emailed to you on the first day of each month and should be settled by the 6th of every month. Invoices must be paid in full by the payment date specified on the invoice, and no partial payment arrangement is being offered nor accepted.
What happens if I don't pay the invoice on time?
Interest will be calculated for any unpaid and overdue invoices according to the local legislation.
Should you have any queries regarding your invoice, the LifeX finance team can be contacted on [email protected].