When will I receive the first invoice?
The timeframe in which you will receive your initial invoice differs from country to country due to local laws and regulations and you should therefore expect to receive your invoice as follows:
🇦🇹Austria, 🇩🇰Denmark & 🇫🇷France : within 5 days from the date of contract signature
🇩🇪Germany: 7 days prior to your contract start date
🇬🇧United Kingdom: Once you have successfully completed the “right to rent” check
What is included in the initial invoice?
- The housing deposit
- First month rent
- Prepaid last month rent (this covers your final month in LifeX and not your second months rent)
Initial invoice must always be settled prior to your contract starting and your move in date.
What payment methods are acceptable to use?
- Bank transfers both local and international;
- Money transfers using TransferWise, Xoom (Paypal solution), Monzo, The Currency Cloud etc.
- Credit Card Payments
- Online payments
- Mobile payment
Where should I pay my invoice to?
Invoices should be paid into bank account specified on the invoice that you receive from LifeX. The total paid should match the amount stated on the invoice regardless of currency you send money in.
Please use the following bank details relating to the country you are located in when paying invoices:
How will I know if LifeX has received my payment?
The invoice has a member reference and invoice number on it. One of these numbers must always be quoted when paying as only then your payment can be allocated correctly to an open invoice against your account.
When do I receive further invoices?
Monthly invoices for your stay will be emailed to you on the first day of each month and should be settled by the 6th of every month. Invoices must be paid in full by the payment date specified on the invoice and no partial payments arrangement are being offered nor accepted.
What happens if I don't pay the invoice on time?
Interest according to the local legislation will be calculated for any unpaid and overdue invoices.
Should you have any queries regarding your invoice, LifeX finance team can be contacted on [email protected]. Finance team will typically respond to your query within 72h.