When will I receive the first invoice and when is it due?
Within 5 days from the date of contract signature. The invoice is due 6 days upon receiving.
What does the initial invoice include?
First month's rent (pro-rated)
Prepayment over the last month rent*
*Note: This covers your final month in LifeX and not your second month's rent
The initial invoice must always be settled and proof of payment sent before the due date and at least 2 days before contract start date, otherwise you might lose the right to the room. Without proof of payment, there will be no key handover.
What payment methods are acceptable to use?
Bank transfers both local and international;
Money transfers using TransferWise, Xoom (Paypal solution), Monzo, The Currency Cloud etc.
Credit Card Payments
Where should I pay my invoice to?
Invoices should be paid into the bank account specified on the invoice that you receive from LifeX. The total paid should match the amount stated on the invoice regardless of the currency you send money in.
These are as follows:
When do I receive further invoices?
Monthly invoices will be emailed to you as a reminder on the first day of each month and should be settled by the 6th of every month, regardless of whether you have received the invoice.
Is there anything I should keep in mind when making the transfer?
The invoice has a member reference and invoice number on it. One of these numbers must always be quoted when paying as only then your payment can be allocated correctly to an open invoice against your account.
Invoices must be paid in full by the payment date specified on the invoice, we do not accept partial payment arrangement.
What happens if I don't pay the monthly invoice on time?
Interest will be calculated for any unpaid and overdue invoices according to the local legislation.
Should you have any queries regarding your invoice, then you can reach out to us in the app.