LifeX always strives to provide the best possible internet connection in your home, however, we are often restricted by our third-party internet providers.

The WIFI is specific to each house in London, you can find the provider contact information in the Apartment Information in the app, under My Apartment < Apartment Info.

Please contact first the provider and explain the problem- they might provide an easy way to fix whatever issue you're having.

If this doesn't help, please reach out to us in the app.