When will I receive the initial invoice and when is it due?

Within 5 days from the date of contract signature. The invoice is due 6 working days upon receiving.

What does the initial invoice include?

  1. Deposit

  2. Prepayment for the last month's rent*

*Note: This covers your final month in LifeX and not your first or second month's rent.

Note: Some cities do not require a prepaid last month's rent. Please contact the support team through the app in order to verify if this applies to you.

The initial invoices must always be settled and proof of payment sent before the due date and before the contract start date. Otherwise, you might lose the right to the room. Without proof of payment, there will be no key handover. For further information, please refer to this article.

When do I pay my first month of rent?

Your first month's invoice will arrive the day your contract starts. The rent may be pro-rated in case your contract is not starting on the 1st of the month. In other words, if your contract starts on the 15th, then your first month's rent will include the remaining 15 days of the month.

What payment methods are acceptable to use?

Accepted:

  • Bank transfers both local and international;

  • Money transfers using TransferWise, Monzo, The Currency Cloud etc.

Not Accepted:

  • Credit Card Payments

  • Online payments

  • Cheques

  • Cash

  • Mobile payment


Where should I pay my invoices to?

Invoices should be paid into the bank account specified on the invoice that you receive from LifeX: one for rent and one for services. The total paid should match the amount stated on the invoice regardless of the currency you send money in.

Here are the details for the rent invoice:

Registered address

LifeX Aps

Skelbækgade 2, 6.

1717 Copenhagen V

Bank address

Danske Bank

Fredensgade 39 Aps

Aarhus

Bank account details

Account number: 12247850

IBAN: DK31 3000 0013 5080 38

BIC: DABADKKK

VAT of the service charge invoice:

Your service charge invoice includes a VAT of 25%. The VAT % is already deducted from the amounts on your invoice.

That means the amount that will appear for each line of your service charge invoice will exclude the VAT.

You can check the total amount that also includes the VAT at the bottom of the invoice.

Example:

  • Refund of 600 DKK for a welcome dinner

  • 480 DKK will appear on the product line

  • Amount of the VAT at the bottom of the invoice

  • Sum both amounts to verify you were refunded the full amount

When do I receive further invoices?

Monthly invoices will be emailed to you as a reminder on the first day of each month and should be settled by the 6th of every month, regardless of whether you have received the invoice.

Is there anything I should keep in mind when making the transfer?
The invoices have a member reference and invoice number on it. One of these numbers must always be quoted when paying as only then your payment can be allocated correctly to an open invoice against your account.

Invoices must be paid in full by the payment date specified on the invoice, we do not accept partial payment arrangements.

Kindly note that bank fees related to international transfers are to be covered by the tenant.

What happens if I don't pay the monthly invoices on time?

Interest will be calculated for any unpaid and overdue invoices according to the local legislation.


Should you have any queries regarding your invoice, then you can reach out to us in the app.


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