✅ Step-by-Step: What to Do First
Before calling LifeX or a professional, try the following steps to contain the situation and limit damage 👇
1️⃣ Try to contact your upstairs neighbors as soon as possible and ask them to shut off their main water valve.
🔧 This might immediately stop or slow the leak if the water is coming from their apartment.
2️⃣ Identify where the water is coming from:
Ceiling in the kitchen or bathroom?
Radiators or visible plumbing fixtures?
Try to be specific when reporting the issue.
3️⃣ Contain the leak:
🧼 Mop up any standing water with towels or a mop.
🪣 Place a bucket or large container directly under the drip to collect water.
⚠️ Be careful not to slip — walk cautiously on wet surfaces!
📞 Who to Call
🔸 For Life-threatening emergencies (fire, danger to life, etc.): Call 112 immediately.
🔸 For serious water leaks: Use the LifeX Emergency Contact.
💡 You can find the Emergency button in the top right corner of the Support section in the LifeX Member App (all cities except Paris).
📍 In Paris? Contact Arthur, your Property Manager directly at:
☎️ +33 6 72 89 39 18
📌 Note: You can call us at any time in case of emergency. However, outside business hours, our team will support you remotely and try to coordinate with emergency technicians. LifeX staff will not attend in person after hours.
🧠 Helpful Tips
If you notice dampness or stains before water starts dripping, let us know early — it could prevent a major leak.
If possible, turn off your own main water valve to prevent further damage while help is on the way.
Document the issue with photos or a video, if safe to do so — this can help technicians respond faster.
🛠️ Useful Link
Want to learn more about common household leaks and how to prevent them?
👉 Preventing and Fixing Water Leaks – EU Save Energy
🔎Still need help? Contact LifeX Support via the app!🛠️