If you smell gas in your apartment or building, act immediately. Leave the affected area and contact Hamburg's gas network operator from a safe location.
🚨 Act Right Away
1️⃣ Don't operate electrical switches or appliances. Do not turn lights on or off, unplug anything, or use the doorbell.
2️⃣ Avoid ignition sources. Do not smoke, use matches, or light candles.
3️⃣ Open windows and doors if you can do so immediately and safely. Do not delay your evacuation to ventilate the apartment.
4️⃣ Leave the apartment and building. Warn your housemates and neighbours without using the doorbell.
5️⃣ Call the gas network emergency service from outside: Contact Hamburger Energienetze on +49 40 53799398.
📞 Who to Call
Gas leak emergency: Hamburger Energienetze, +49 40 53799398.
Immediate danger to life, fire, or risk of explosion: Call 112.
Once you are safe, notify LifeX through the Emergency option in the app.
🔎 Still need help? Contact LifeX Support via the app! 🛠️