📱 How to Check Your Maintenance Ticket
1️⃣ Open the LifeX App
Open the LifeX app on your phone and navigate to the Support section.
2️⃣ Find Your Maintenance Request
Look for Current Issues or the relevant maintenance request section to check your reported issue and any available updates.
3️⃣ Check for Updates
Keep an eye out for messages from the Operations team. They may contact you if they need additional information, need to arrange a visit, or have an update about your maintenance request.
You may also receive email notifications for certain updates, so remember to check your inbox.
4️⃣ Enable Notifications 🔔
Make sure notifications are enabled for the LifeX app in your device settings so you don't miss important messages or updates.
💡 Good to Know
Newly submitted requests: Your ticket may take some time to appear after you've submitted it.
Additional information: The Operations team may contact you to request further details or arrange a maintenance visit. Please respond when needed to help move the process forward.
Resolved issues: If you're asked to confirm whether the issue has been resolved, please provide your feedback. If the problem persists, let the team know rather than considering it resolved.
Past requests: If you can't find a previous or resolved ticket in the app, contact LifeX Support for assistance.
❓ Frequently Asked Questions
Why can't I see my maintenance ticket?
A newly submitted request may take some time to appear. If you still can't find it, contact LifeX Support so the team can help you check its status.
How will I know when a maintenance visit is scheduled? 📅
The Operations team may share visit arrangements and other updates through the app or email. Keep an eye on your messages and respond to any requests for information.
What should I do if my issue hasn't been resolved?
If the issue persists after a maintenance visit or has been marked as resolved incorrectly, contact LifeX Support and explain what is still wrong.
Can I check the status of a past or resolved ticket?
If you can't find a previous request in the app, reach out to LifeX Support. The team can help you with your enquiry.
🔎 Still need help? Contact LifeX Support via the app! 🛠️