👇 Before You Try to Fix Anything:
1️⃣ Check the LifeX App
We post updates about any planned power cuts from landlords as soon as we receive them.
2️⃣ Is it just one room or the whole apartment?
Try turning on the lights in different rooms to determine how widespread the issue is.
3️⃣ Go outside into the hallway
Check if hallway or common-area lights are working. If possible, also check whether your neighbours have electricity.
🏢 If the Whole Building is Out of Power:
If your neighbours and the common areas are also without electricity, it may be a local or area-wide power outage.
Hamburg's electricity distribution network is operated by Hamburger Energienetze.
🔍 Check the official power outage information here:
You can check whether an outage has already been reported in your area and find available updates.
📞 Hamburger Energienetze Emergency Line:
0800 1 439 439
The hotline is available 24/7 and can be used to report power outages that are not yet listed online.
⚠️ Important: Hamburger Energienetze operates the electricity distribution network in Hamburg, regardless of which electricity supplier you use.
🏠 If It's Only Your Apartment:
If your neighbours have electricity, but your apartment doesn't, it could be due to:
A tripped fuse or circuit breaker.
A faulty appliance (e.g. kettle, toaster or heater).
A problem with your apartment's electrical installation.
An issue with the electricity meter or main switch.
What You Can Do:
🔧 Check the fuse box (Sicherungskasten):
Look for the main circuit breaker and the safety switch (FI/RCD).
If a switch is down, it may have tripped.
If you can safely identify the affected switch, you may try resetting it once.
If it trips again, unplug recently used appliances and do not keep resetting it.
⚠️ Never touch exposed wires, damaged electrical components or the inside of the meter.
🔌 Check your appliances:
If the power went out after using a particular appliance, unplug it if it is safe to do so.
Still no electricity? Contact us via the LifeX App and we'll help you investigate the issue.
If necessary, we will contact the landlord or arrange for an electrician to inspect the installation.
🧠 Final Tips:
💡 If the power is out, use flashlights instead of candles for safety.
📱 Keep your phone charged using a power bank if possible.
📦 Unplug sensitive electronics during an outage to reduce the risk of damage when power returns.
🚨 If you notice sparks, smoke, a burning smell or exposed electrical wires, stay away and report the situation immediately. In case of fire or immediate danger, call 112.
🔎 Still need help? Contact LifeX Support via the app! 🛠️