👇 Before You Try to Fix Anything:
1️⃣ Check the LifeX App
We post updates about any planned power cuts from landlords as soon as we receive them.
2️⃣ Is it just one room or the whole apartment?
Try turning on the lights in different rooms to determine how widespread the issue is.
3️⃣ Go outside into the hallway
Check if hallway or common-area lights are working. If possible, ask your neighbours whether they are experiencing the same issue.
🏢 If the Whole Building is Out of Power:
If your neighbours and the common areas are also without electricity, it may be a local or area-wide power outage.
In Aarhus, the electricity distribution network is operated by different grid companies depending on the property address.
KONSTANT operates a large part of the electricity network in Aarhus, while Dinel serves parts of the southern Aarhus area and surrounding municipalities.
KONSTANT
🔍 Check the official outage information here:
📞 KONSTANT Emergency Line:
+45 72 22 65 00
The number is available 24/7 for electricity network faults and emergencies within KONSTANT's service area.
Dinel
If your property is connected to Dinel's network, check its outage map here:
You can search for your address to see whether an interruption has been reported in your area.
Important: You can identify the electricity grid company responsible for your property by entering your address here:
If your outage is not listed, contact the relevant grid company using the contact details provided for your address.
⚠️ There may be a delay between the power outage occurring and the information appearing on the outage map.
🏠 If It's Only Your Apartment:
If your neighbours have electricity, but your apartment doesn't, it could be due to:
A tripped fuse or circuit breaker.
A faulty appliance (e.g. kettle, toaster or heater).
A problem with the apartment's electrical installation.
An issue with the electricity meter or main switch.
What You Can Do:
🔧 Check the fuse box (Sikringsskab):
Look for the main switch and the safety switch (HPFI/HFI relay).
If a switch is down, it may have tripped.
If you can safely identify the affected switch, you may try resetting it once.
If it trips again, unplug recently used appliances and do not keep resetting it.
⚠️ Never touch exposed wires, damaged electrical components or the inside of the electricity meter.
🔌 Check your appliances:
If the power went out after using a particular appliance, unplug it if it is safe to do so.
Still no electricity? Contact us via the LifeX App and we'll help you investigate the issue.
If necessary, we will contact the landlord or arrange for an electrician to inspect the installation.
🧠 Final Tips:
💡 If the power is out, use flashlights instead of candles for safety.
📱 Keep your phone charged using a power bank if possible.
📦 Unplug sensitive electronics during an outage to reduce the risk of damage when power returns.
🚨 If you notice sparks, smoke, a burning smell or exposed electrical wires, stay away and report the situation immediately. In case of fire or immediate danger, call 112.
🔎 Still need help? Contact LifeX Support via the app! 🛠️