👇 Before you report the issue, follow these steps to troubleshoot and help us assist you better!
🚱 No Water at All?
1️⃣ Check the LifeX App 📱
We announce any planned water cuts as soon as we receive updates from our landlords. Check the app for the latest information! 📲
2️⃣ Is It the Whole Apartment or Just Certain Rooms? 🏠
Check whether the issue affects every tap or only certain rooms.
If only one tap is affected, the filter or aerator may be blocked.
If the whole apartment has no water, continue troubleshooting below.
💧 Aarhus Vand: Water Supply in Aarhus
Aarhus Vand provides water in much of the Aarhus area. You can check whether there are planned works or reported interruptions affecting your address:
Search for your address to check for planned maintenance or unexpected water outages.
If no interruption is listed, the issue may be inside your building.
⚠️ Unexpected Water Outage?
If there is no reported interruption:
Talk to your neighbours – Check whether other apartments are affected too.
Contact LifeX via the app – If the whole building or apartment is affected, let us know so we can investigate.
If you notice a burst pipe or water leaking inside your apartment, report it to LifeX immediately. If you can safely identify the main stop valve, turn off the water to prevent further damage.
Aarhus Vand Support
If the property is supplied by Aarhus Vand and you need to report a problem with the public water supply, you can contact them:
📞 24-hour duty phone: +45 89 47 10 00
🔥 No Hot Water? Here's What to Check!
If cold water is running but the water is not getting hot, follow these steps:
🛠️ 1. Check If Hot Water Works in Other Rooms
Try multiple taps (kitchen, bathroom and shower) to see whether the issue is isolated.
If only one tap is affected, the problem may be related to that tap or its installation.
⏳ 2. Give It Some Time
If there has recently been maintenance or an interruption, wait a few minutes and try again.
🏢 3. Check Whether Other Apartments Are Affected
Ask your neighbours whether they also have no hot water.
If the issue affects several apartments, it may be related to the building's hot-water system.
In Aarhus, the local heating utility may also be responsible for the hot-water supply, depending on the property's system. If cold water works but hot water does not, report the issue to LifeX so we can check the building's setup and arrange the next steps.
🔎 Still need help? Contact LifeX Support via the app! 🛠️