👇 Before you report the issue, follow these steps to troubleshoot and help us assist you better!
🚱 No Water at All?
1️⃣ Check the LifeX App 📱
We announce any planned water cuts as soon as we receive updates from our landlords. Check the app for the latest information! 📲
2️⃣ Is It the Whole Apartment or Just Certain Rooms? 🏠
Check whether the issue affects every tap or only certain rooms.
If only one tap is affected, its filter or aerator may be blocked.
If the whole apartment has no water, continue troubleshooting below.
💧 Oslo Municipality: Water Supply
Oslo's municipal Water and Wastewater Agency (Vann- og avløpsetaten) is responsible for the public water network.
You can check whether there are planned or unexpected water interruptions affecting your address:
Enter your address and select the correct suggestion from the drop-down menu.
Check whether there is planned maintenance or an ongoing interruption in your area.
⚠️ Unexpected Water Outage?
If no interruption is listed:
Talk to your neighbours – Check whether other apartments are affected too.
Contact LifeX via the app – If the whole apartment or building is affected, let us know so we can investigate.
If you notice a burst pipe or water leaking inside your apartment, report it to LifeX immediately. If you can safely identify the main stop valve, turn off the water to prevent further damage.
Oslo Municipality – Water and Wastewater Agency
For urgent incidents involving the public water network, such as major water leaks, you can contact the 24-hour emergency service:
📞 24-hour emergency line: +47 23 44 09 00
For non-urgent enquiries, the customer service number is +47 23 44 00 00.
🔥 No Hot Water? Here's What to Check!
If cold water is running but the water is not getting hot, follow these steps:
🛠️ 1. Check If Hot Water Works in Other Rooms
Try multiple taps (kitchen, bathroom and shower) to see whether the issue is isolated.
If only one tap is affected, the problem may be related to that tap or its installation.
⏳ 2. Give It Some Time
If there has recently been maintenance or an interruption, wait a few minutes and try again.
🏢 3. Check Whether Other Apartments Are Affected
Ask your neighbours whether they also have no hot water.
If several apartments are affected, the issue may be related to the building's hot-water system.
Hot water is generally managed through the property's internal installation or heating system. If cold water works but hot water does not, contact LifeX so we can investigate the issue with the building management.
🔎 Still need help? Contact LifeX Support via the app! 🛠️