💳 To ensure a smooth move-in process, you must complete your payment transfer within 5 days of signing the contract. If the payment is not confirmed within this timeframe, the contract will be cancelled and you will not be able to move into your LifeX home.
If you experience any payment issues or need assistance, please contact the LifeX team via the app.
Step 1:📱 Open Your Banking App – Access your banking app on your mobile device or computer.
💰 Find the Transaction – Navigate to your transaction history or bank statements.
🔍 Select the LifeX Payment – Identify and click on the specific transaction related to your LifeX payment.
📸 Screenshot or Download –
Take a screenshot of the payment details.
OR Download your bank statement.
Your proof of payment must include:
✅ Payment Date
✅ Amount Paid
✅ Recipient (LifeX)
📌 Example of what your proof of payment should contain:
📤 Step 2: Send Payment Confirmation
📧 Compose an Email – Include your full name and member number so our Finance team can match your payment.
📩 Recipient: Send the email to [email protected].
📝 Subject Line: Use a clear subject, e.g.,
"First Invoice Proof of Payment for [Your Name]"
📎 Attach Proof of Payment – Add your screenshot or bank statement with all necessary details.
🚀 Send the Email – Ensure you send it within 5 days of signing the contract.
📣 If you don't hear from us, you can assume we have received your payment!
⚠️ Please note: The email [email protected] is not finance-related — no one from the Finance team is included in that group. This address is used only for contract-related questions and for sharing proof of payment prior to move-in.
Members who are already living in the apartments should not contact this address for any questions about their current payments or invoices.
🔎Still need help? Contact LifeX Support via the app!🛠️