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Confirming Your First Invoice Payment

How to share your proof of payment before you move in

Written by Xena

💳 To ensure a smooth move-in process, you must complete your payment transfer within 5 days of signing the contract. If the payment is not confirmed within this timeframe, the contract will be cancelled and you will not be able to move into your LifeX home.

Step 1:📱 Open Your Banking App – Access your banking app on your mobile device or computer.

  1. 💰 Find the Transaction – Navigate to your transaction history or bank statements.

  2. 🔍 Select the LifeX Payment – Identify and click on the specific transaction related to your LifeX payment.

  3. 📸 Screenshot or Download –

    • Take a screenshot of the payment details.

    • OR Download your bank statement.

    • Your proof of payment must include:
      ✅ Payment Date
      ✅ Amount Paid
      ✅ Recipient (LifeX)

📌 Example of what your proof of payment should contain:

📤 Step 2: Send Payment Confirmation

  1. 📧 Compose an Email – Include your full name and member number so our Finance team can match your payment.

  2. 📩 Recipient: Send the email to [email protected].

  3. 📝 Subject Line: Use a clear subject, e.g.,

    • "First Invoice Proof of Payment for [Your Name]"

  4. 📎 Attach Proof of Payment – Add your screenshot or bank statement with all necessary details.

  5. 🚀 Send the Email – Ensure you send it within 5 days of signing the contract.

📣 If you don't hear from us, you can assume we have received your payment!
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📤 Payment Confirmation

Please note that sending proof of payment to our Finance team is only required for your first invoice payment when signing your contract.

🗓️ Monthly Invoices

What about subsequent monthly payments?
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For all following months, there is no need to send proof of payment by email. You can simply check whether your payment has been successfully registered directly in your LifeX Member App, which updates automatically to reflect your payment status.

📞 Who to Contact

🔸 Questions about your invoice or payment? Write to us in the chat in the LifeX app or on our website. We will reply to you within 3 working days.

📌 Note: [email protected] is only for signing your contract before move-in. Please don't send payment questions there.

📌 Members who are already living in the apartments should not contact this address for any questions about their current payments or invoices.

🔎Still need help? Contact LifeX Support via the app!🛠️


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