💳 To ensure a smooth move-in process, you must confirm your payment transfer at least 7 days before your move-in date. Without this confirmation, you will not be able to move into your LifeX home.
If you experience any payment issues or need assistance, please contact the LifeX team via the app.
Step 1:📱 Open Your Banking App – Access your banking app on your mobile device or computer.
💰 Find the Transaction – Navigate to your transaction history or bank statements.
🔍 Select the LifeX Payment – Identify and click on the specific transaction related to your LifeX payment.
📸 Screenshot or Download –
Take a screenshot of the payment details.
OR Download your bank statement.
Your proof of payment must include:
✅ Payment Date
✅ Amount Paid
✅ Recipient (LifeX)
📌 Example of what your proof of payment should contain:
📤 Step 2: Send Payment Confirmation
📧 Compose an Email – Include your full name and member number so our Finance team can match your payment.
📩 Recipient: Send the email to [email protected].
📝 Subject Line: Use a clear subject, e.g.,
"First Invoice Proof of Payment for [Your Name]"
📎 Attach Proof of Payment – Add your screenshot or bank statement with all necessary details.
🚀 Send the Email – Ensure you send it at least 7 days before your contract start date.
📣 If you don't hear from us, you can assume we have received your payment!
🔎 Still need help? Contact LifeX Support via the app!