At LifeX, we process refunds and one-off discounts via a credit note—a "negative invoice" used to refund an amount you’ve paid for our services.
📌 How It Works:
You’ll receive a credit note for X amount once the deduction occurs (anytime during the month).
If you’re moving out next month, the deduction will be refunded with your deposit.
Ongoing discounts (e.g., indefinite discounts) appear on your recurring invoice, but one-off credit notes will not.
For any questions, reach out via the LifeX app and choose the option "Refund/Reimbursement 💸"
🤷♀️ What Can I Be Reimbursed For?
You can get reimbursed for:
✔ LifeX-sponsored activities
✔ Welcome Dinners
✔ Other approved expenses (agreed with LifeX)
🛠 How Do I Get Reimbursed?
👉🏼 Click "Refund/Reimbursement 💸" in the LifeX app chat.
You’ll need to provide:
✅ Event details (e.g., whose Welcome Dinner it was, or what LifeX activity you attended)
✅ List of attending LifeX housemates & their names
✅ Receipt(s) from the event (photo/screenshot)
✅ A picture of the activity (e.g., your Welcome Dinner meal)
🧳 Reimbursement Eligibility
To qualify for reimbursement, your receipt must include:
Vendor name
Itemised list of purchases
Total amount
Date & time of purchase
🚨 Not accepted:
❌ Handwritten receipts or credit card slips
❌ Receipts with unrelated items (e.g., a Welcome Dinner receipt that includes shower gel)
❌ Missing receipts or non-compliant receipts—your reimbursement will not be processed.
⏱ When Will I Get My Money Back?
If you receive a credit note, deduct that amount from next month’s rent.
Example: If your rent is 1000 EUR/DKK/NOK and you receive a 10 EUR/DKK/NOK credit note, you should pay 990 EUR/DKK/NOK next month.
💵 Reimbursement Budget
📌 Welcome Dinners:
75 DKK / 10 EUR / 110 NOK per attending LifeX member
More details in the Welcome Dinner FAQ.
📌 LifeX-Organised Events:
Budget varies per event (check the event description in the app).
Find all events in the Community tab.