At LifeX, we process refunds and one-off discounts via a credit note—a "negative invoice" used to refund an amount you’ve paid for our services.
📌 How It Works:
You’ll receive a one-off credit note for X amount on your next invoice (last day of the month).
If you’re moving out next month, the deduction will be refunded with your deposit.
Ongoing discounts (e.g., indefinite discounts) appear on your invoice as recurring discounts.
For any questions, reach out via the LifeX app and choose the option "Refund/Reimbursement 💸"
🤷♀️ What Can I Be Reimbursed For?
You can get reimbursed for:
✔ Welcome Dinners
✔ Other approved expenses (agreed with LifeX)
🛠 How Do I Get Reimbursed?
👉🏼 Click "Refund/Reimbursement 💸" in the LifeX app chat.
You’ll need to provide:
✅ Event details (e.g., whose Welcome Dinner it was, or what LifeX activity you attended)
✅ List of attending LifeX housemates & their names
✅ Receipt(s) from the event (photo/screenshot)
✅ A picture of the activity (e.g., your Welcome Dinner meal)
🧳 Reimbursement Eligibility
To qualify for reimbursement, your receipt must include:
Vendor name
Itemised list of purchases
Total amount
Date & time of purchase
🚨 Not accepted:
❌ Handwritten receipts or credit card slips
❌ Receipts with unrelated items (e.g., a Welcome Dinner receipt that includes shower gel)
❌ Missing receipts or non-compliant receipts—your reimbursement will not be processed.
❌ You'll need to inform our support team and wait for approval before making your purchase. (Otherwise you may not receive a refund)
🧹 When a Service Isn't Provided
If something included in your rent, like housekeeping, doesn't happen, let us know. A teammate checks it and, if it applies, issues a credit note.
⏱ When Will I Get My Money Back?
🧾 Credit Notes
A credit note lowers what you pay on a future invoice. It doesn't appear on the invoice you already received.
💡 Example: your next rent is [DKK 6,000] and you have a credit note of [DKK 1,500]. Your next invoice shows [DKK 4,500].
Pay the amount shown on your invoice.
💵 Reimbursement Budget
📌 Welcome Dinners:
75 DKK / 10 EUR / 110 NOK per attending LifeX member
More details in the Welcome Dinner FAQ.
📌 LifeX-Organised Events:
Budget varies per event (check the event description in the app).
Find all events in the Community tab.
🎁 Discounts
Promotional discounts apply to new members when they sign their first contract. See "LifeX Discount Terms & Conditions".
📌 Note: Every request is reviewed by our team. Nothing is approved until a teammate confirms it.