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How to troubleshoot washing machines?
How to troubleshoot washing machines?

How to troubleshoot the washing machine in your apartment in case it is really urgent and our team cannot help you out immediately.

Corrine Altass Hye avatar
Written by Corrine Altass Hye
Updated over 8 months ago

1. How to reset your washing machine?

Try pressing the "Start/Reset" pad to reset the washing machine and wait 2 minutes.

If the problem persists, try to reset (reboot) the washing machine by unplugging the socket/turning off power to the unit at the house circuit breaker/fuse box for 30 seconds. Restore power and the washing machine might be able to function normally.


2. If there is an error code appearing on the washing machine

If there is an error code that appears on the washing machine, try to google the error code (e.g. E24), washing machine/laundry machine, and the brand name. If the problem is relatively easy to fix, there should be some solutions that you can try first. Remember to always unplug your washing machine prior to beginning a repair.


3. Common washing machine problems and solutions:

Clothes smell bad after the laundry

Mix ¼ cup of baking soda with a ¼ cup of water and add it to your washing machine’s detergent draw. Then add two cups of white vinegar to the washing machine’s drum and then run a cycle on a high heat setting.
Try running a hot empty wash (try to use above 60 degrees celsius). You should also clean out the soap dispenser regularly, and leave the machine open for a few hours after you’ve removed the washing.

The washing machine won’t fill with water

Make sure the door is properly closed, check that inlet hoses are clear and that the water supply is connected and functioning.

The washing machine is leaking water

Check the connections on the hose, and the drain hose for any clogs.

The washing machine is not draining out water as it should

You could try to unblock the washing machine pump.

1. Disconnect the power and turn off the water supply.

2. Lay a towel on the floor and unclip the pump cover.

3. Open the cap of the drain hose and release the residual water and/or replace the hose and cap afterward if necessary.

4. Unscrew the filter cap and slide it out before cleaning it.

5. Carefully clean the filter and remove any small objects/fibers/hairs

6. Check if the impeller can move freely before putting the filter cap back on

7. Start a small load washing cycle to see if the problem has been resolved.

**Drain pumps could get damaged when there is any hard object (coins, paper clips, and etc.) left in clothing bang around in a wash cycle!

*If your washing machine is from Bosch, please follow the video instruction below: https://youtu.be/2LSz1AXUlAg

The washing machine is not turning on

  1. Check The Fuse: If you have a test meter then you’ll be able to check the fuse with that, if you’re getting no response then try exchanging the fuse with another 13 amp one. Many people forget to ever check the fuse when something won’t start but in many cases, the fuse is the most likely culprit and simply changing it can save you a lot of time, money, and worry. Be aware though if the lights are still lit up on the appliance then you can skip this step because the problem won’t be the fuse.

  2. Check The Socket: The sockets switch could simply be pressed down accidentally or it may have got broken, if the switch is fine then try plugging something else into the socket to see what happens. If it doesn’t work no matter what’s plugged in then the problem is with the socket, not the washer. If it is the socket then simply plugging your appliance elsewhere should solve the problem till you get the socket repaired.

  3. Check Your Electric Box Finally, one last place you should check is your junction box, your electrics may have simply tripped and affected your sockets or the room with your appliance in, this is often the kitchen for most people. If you notice other electrical equipment not working then simply checking the box and resetting it should solve the problem. If your electricity is tripping every time you plug the washing machine in then you may have a more complicated problem. Try unplugging other electronics and trying again or changing the machine’s fuse.

  4. Check the door and for overheating: If you’ve been using your appliance a lot lately and then it just suddenly shuts off and won’t power on then it may have overheated. The lights may still be on, although in the majority of cases you’ll have no power at all. If it is a problem caused by your machine overheating then simply give it some time to cool down, unplug the machine leave it for a few hours, and then try plugging it in again.

Washing Machine Won’t Spin

Check if there is Drain pump blockage! Or is it an Imbalanced drum? When the load is too heavy for the machine, or sometimes if you are trying to wash one large item on its own, the appliance detects a risk. If the drum moves too much or in an imbalanced way, this puts pressure on the machine and can cause it to move around or break entirely. An imbalanced drum is a common reason for your machine not spinning. The easiest way to avoid an imbalanced drum is by making sure you don’t overload your washing machine, or if you have one large piece of laundry, add smaller pieces to balance out the load. You may also need to check that your machine is level. Place a spirit level on top of your machine to make sure the drum isn’t leaning to one side, and adjust your machine to make it as level as possible.

Clothes Are Getting Ripped/Torn or not cleaned properly

Clothes aren’t washed properly with bits of detergent on the clothes where the washer is overloaded the detergent cannot disperse properly during the wash and rinse cycle. Advice is to reduce the size of the load and reduce some of the detergents. With loads that attract a lot of pet hair and grit try adding a rinse cycle to the wash. Sometimes the machine is clogging up with dirt as well, so running an empty wash cycle using either the white vinegar method or descaling it may help too.

The Washing machine is noisy / loud

Most often it will be because some pieces of debris like coins have been accidentally placed in the washing machine with your clothes. If you don’t see any debris then it could be because something has got caught in the drum, if your washing machine has removal paddles then you’ll be able to look around in the drum to check. If you can’t do this then you may be able to get access using the heater hole instead.

The Washing machine bounces around

Most washing machines vibrate to some degree, but if you notice a sudden increase in the washing machine vibration or it seems like it’s bouncing about then it could be because your washing machine is on unlevel ground or because the shock absorbers have become unconnected from the washing machine’s chassis.

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