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How to troubleshoot washing machines?
How to troubleshoot washing machines?

How to troubleshoot the washing machine in your apartment in case it is really urgent and our team cannot help you out immediately.

Luke James avatar
Written by Luke James
Updated over a week ago

1. How to reset your washing machine?

Try pressing the "Start/Reset" pad to reset the washing machine and wait 2 minutes.

If the problem persists, try to reset (reboot) the washing machine by unplugging the socket/turning off power to the unit at the house circuit breaker/fuse box for 30 seconds. Restore power and the washing machine might be able to function normally.


2. If there is an error code appearing on the washing machine

If there is an error code that appears on the washing machine, try to google the error code (e.g. E24), washing machine/laundry machine, and the brand name. If the problem is relatively easy to fix, there should be some solutions that you can try first. Remember to always unplug your washing machine prior to beginning a repair.

3. Common washing machine problems and solutions:

Problems

Solutions

Clothes smell bad after the laundry.

Mix ¼ cup of baking soda with a ¼ cup of water and add it to your washing machine’s detergent draw. Then add two cups of white vinegar to the washing machine’s drum and then run a cycle on a high heat setting.
Try running a hot empty wash (try to use above 60 degrees celsius). You should also clean out the soap dispenser regularly, and leave the machine open for a few hours after you’ve removed the washing.

The washing machine won’t fill with water.

Make sure the door is properly closed, check that inlet hoses are clear and that the water supply is connected and functioning.

The washing machine is leaking water.

Check the connections on the hose, and the drain hose for any clogs.

The washing machine is not draining out water as it should.

You could try to unblock the washing machine pump.

1. Disconnect the power and turn off the water supply.

2. Lay a towel on the floor and unclip the pump cover.

3. Open the cap of the drain hose and release the residual water and/or replace the hose and cap afterward if necessary.

4. Unscrew the filter cap and slide it out before cleaning it.

5. Carefully clean the filter and remove any small objects/fibers/hairs

6. Check if the impeller can move freely before putting the filter cap back on

7. Start a small load washing cycle to see if the problem has been resolved.

**Drain pumps could get damaged when there is any hard object (coins, paper clips, and etc.) left in clothing bang around in a wash cycle!

*If your washing machine is from Bosch, please follow the video instruction below: https://youtu.be/2LSz1AXUlAg

The washing machine is not turning on.

1. Check The Fuse: If you have a test meter then you’ll be able to check the fuse with that, if you’re getting no response then try exchanging the fuse with another 13 amp one. Many people forget to ever check the fuse when something won’t start but in many cases, the fuse is the most likely culprit and simply changing it can save you a lot of time, money, and worry. Be aware though if the lights are still lit up on the appliance then you can skip this step because the problem won’t be the fuse. 2. Check The Socket: The sockets switch could simply be pressed down accidentally or it may have got broken, if the switch is fine then try plugging something else into the socket to see what happens. If it doesn’t work no matter what’s plugged in then the problem is with the socket, not the washer. If it is the socket then simply plugging your appliance elsewhere should solve the problem till you get the socket repaired. My Washing Machine Won’t Start! At Repair Aid, we have seen how frustrating it is to our customers when their washing machines just won’t start. This could be even more stressful when the door is locked and your clothes are effectively sealed inside your washing machine. But before you attempt to break the machine open try a few of our tips below instead, your machine might not be quite as dead as it first appears.

3. Check Your Electric Box Finally, one last place you should check is your junction box, your electrics may have simply tripped and affected your sockets or the room with your appliance in, this is often the kitchen for most people. If you notice other electrical equipment not working then simply checking the box and resetting it should solve the problem. If your electricity is tripping every time you plug the washing machine in then you may have a more complicated problem. Try unplugging other electronics and trying again or changing the machine’s fuse

4. Check the door and for overheating: If you’ve been using your appliance a lot lately and then it just suddenly shuts off and won’t power on then it may have overheated. The lights may still be on, although in the majority of cases you’ll have no power at all. If it is a problem caused by your machine overheating then simply give it some time to cool down, unplug the machine leave it for a few hours, and then try plugging it in again.

The Door Won’t Open.

The first thing you need to check is whether water is still in the machine, yes there’s a good chance you might have quite the clean-up job on your hands when opening the door. Some models of washing machine doors won’t open if water is still detected in the drum, so if you can drain the machine then you might be able to fix the problem. So, check the drain filters to see if there’s an obstruction. Once the water is drained you should be able to open the door, if the water is what was causing the problem. However, if there’s no water in the washer then you’ll need to try something else. Door Jams and Switches If there’s no water in the machine then the problem will likely be due to a damaged or faulty door or problem with the switch. There is a wide range of issues that could cause the door to not open so you will need some investigating to narrow down your options. Pressure Switch – Some models of washing machine doors will stay locked even after a cycle because the machine won’t reset to empty. This means your lock will still be energized and won’t release however it can be fixed by turning off the power at the mains and leaving the machine to cool down for 5-10 minutes. The Door Is Jammed – Washing machine doors can be jammed in a number of ways with the most common cause being a faulty interlock. The door might also be damaged in some way, the handles on some washers are very fragile meaning they can easily get snapped. You may be able to manipulate a jammed or broken door in order to open it but be very careful because you can easily end up causing more damage. And remember to unplug the appliance before you attempt to manipulate the door lock so there’s no risk of electric shocks. Overheating Issues Overheating can also sometimes cause the circuits on your washing machine’s interlock to stop working. Your appliance may still be powered on as normal but the door will just refuse to budge. If you have been using your washer a lot then this is more likely to happen. A common sign to watch out for is the temperature of your washing machine’s door. If you notice that the door is very hot to the touch then you might want to wait a while before putting another load in. Fortunately, overheating is usually a problem that will rectify its-self if you give the appliance some time to cool down.

Washing Machine Won’t Spin.

1. Check if there is Drain pump blockage. 2. Imbalanced drum When the load is too heavy for the machine, or sometimes if you are trying to wash one large item on its own, the appliance detects a risk. If the drum moves too much or in an imbalanced way, this puts pressure on the machine and can cause it to move around or break entirely. An imbalanced drum is a common reason for your machine not spinning. The easiest way to avoid an imbalanced drum is by making sure you don’t overload your washing machine, or if you have one large piece of laundry, add smaller pieces to balance out the load. You may also need to check that your machine is level. Place a spirit level on top of your machine to make sure the drum isn’t leaning to one side, and adjust your machine to make it as level as possible.

Clothes Are Getting Ripped/Torn or not cleaned properly.

Clothes aren’t washed properly with bits of detergent on the clothes where the washer is overloaded the detergent cannot disperse properly during the wash and rinse cycle. Advice is to reduce the size of the load and reduce some of the detergents. With loads that attract a lot of pet hair and grit try adding a rinse cycle to the wash. Sometimes the machine is clogging up with dirt as well, so running an empty wash cycle using either the white vinegar method or descaling it may help too.

Clothes become tangled This becomes a real problem when a machine is loaded incorrectly. Make sure the load is balanced and that once loaded, there is room for the clothes to move around freely. An overloaded machine exacerbates this problem. It may also be a good idea to change the washing and spin program to one that is more gentle.

The clothes have rips or holes in them. First, have a look to seek if there are any other items that could be responsible for the damage. Items of clothing with open metal zips, buckles, toggles, and metal findings and clasps can catch during both the wash and the spin cycle, and cause damage that is extraordinary compared to their size. Should you find an offending item, you can then set it aside for handwashing separately in the future. There are other preventative measures too. Close zips, bra hooks, and large buttons. Check pockets for sharp items that may cause damage once they come loose. Pocket knives, nail clippers, and other culprits can cause a lot of damage to a single load of clothing. Also, consider running the wash through a gentler cycle to see if this makes a difference.

The Washing machine is noisy / loud.

Most often it will be because some pieces of debris like coins have been accidentally placed in the washing machine with your clothes. If you don’t see any debris then it could be because something has got caught in the drum, if your washing machine has removal paddles then you’ll be able to look around in the drum to check. If you can’t do this then you may be able to get access using the heater hole instead.

The Washing machine bounces around.

Most washing machines vibrate to some degree, but if you notice a sudden increase in the washing machine vibration or it seems like it’s bouncing about then it could be because your washing machine is on unlevel ground or because the shock absorbers have become unconnected from the washing machine’s chassis.

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