Are you experiencing trouble logging in or encountering bugs inside the LifeX app? Don’t worry — we’re here to help you get it sorted as quickly as possible! 🛠️
❌ Having issues logging in?
First, make sure you're signing in using the same email address you used when you originally applied for your LifeX stay.
📧 You’ll find this email in your welcome message from us.
🔐 Using Safari? Try this quick fix:
If you’re using Safari (on iPhone or iPad), you might need to adjust your browser settings:
Go to Settings
Scroll down and tap Safari
Under the Privacy & Security section, disable “Prevent Cross-Site Tracking”
(📸 See image at the bottom of this article for guidance)
After doing this, try logging in again.
🐞 Found a bug or something not working?
We really appreciate your help in reporting bugs — it helps us improve the app for everyone! 🙌
Please send an email to [email protected] with the following details:
📸 Screenshots or screen recordings of the issue
📝 A brief explanation of what the issue is and when it usually happens
📱 Information about your device (e.g., iPhone 12, Android Samsung Galaxy S21)
🔄 Whether you've already tried pressing the "Problem signing in?" button and what happened when you did (if applicable)
We’ll get back to you as soon as possible — and we appreciate your patience! 💙
🔎Still need help? Contact LifeX Support via the app!🛠️ (If is possible)