Having the heating cut off is extremely annoying, and we understand that this frustrates you a lot.
🔍 Step-by-Step Checklist:
1️⃣ Check the LifeX App
We post planned heating cuts from landlords as soon as we are notified. Head to the app to see if there’s already an update for your home 🏠
2️⃣ Touch-test the radiators
Check whether all radiators are cold or only certain rooms are affected. This helps narrow down the issue.
3️⃣ Check with HOFOR – the city’s heating supplier
HOFOR supplies heating to most of Copenhagen. Visit their live maintenance map here:
👉 https://www.hofor.dk/driftsinfo/
🔎 Type your address into the search bar to see if there’s ongoing work in your area. Click on the colored dots for updates.
📞 If you can’t find the info or the map isn’t updating, call their 24/7 emergency line:
+45 38 88 24 24
🧰 What if it’s not HOFOR?
If no maintenance is announced and all radiators are cold, it might be a broken pipe — usually handled by a plumber the same day. Report the issue immediately via the LifeX App.
🛠 Common Issue: Air in the Radiators
Most of the time, heating issues come from air trapped inside the pipes, especially in older buildings. Here’s how to tell:
✅ Is the top part of the radiator cold, but the bottom warm?
✅ Are the pipes leading to the radiator hot, but the radiator stays cold?
If YES — it’s likely air in the system.
📸 Send us photos of both ends of the radiator (where the thermostat and valve pin are) through the LifeX App — we’ll assist you ASAP and may arrange bleeding the radiator.
If NO — the issue is likely with the central system of the building. In that case:
🔧 We will arrange a technician visit.
🔥 In the meantime, let us know if you need a portable heater to stay warm.
🧊 Pro Tip:
Try to keep windows and doors closed, and draw your curtains to retain as much heat as possible while you wait.
🔎Still need help? Contact LifeX Support via the app!🛠️