Sudden power outage? Don't panic — we’ve got your back! This guide will walk you through what to check and what steps to take 🧠🔌
👇 Before You Try to Fix Anything:
1️⃣ Check the LifeX App
We post updates about any planned power cuts from landlords there as soon as we receive them.
2️⃣ Is it just one room or the whole apartment?
Try turning on the lights in different rooms to determine how widespread the issue is.
3️⃣ Go outside into the hallway
Check if hallway/common area lights are working.
🏢 If the Whole Building is Out of Power:
It’s likely a general area-wide power outage. This may happen due to ongoing construction or maintenance in your neighborhood.
🔍 Check the Radius Power Outage Map here:
👉 https://radiuselnet.dk/elforsyning/driftsinformation/
🟥 Click the red ⚡ icon on the map to see affected areas and estimated resolution time.
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📞 If there’s no update on the map, but your whole building (or neighbors) are also out of power, you can:
➡️ Call Radius Emergency Line: +45 70 20 58 00
(There may be a delay between the issue happening and it appearing on the map.)
🏠 If It's Only Your Apartment:
If your neighbors have electricity, but your apartment doesn’t, it could be due to:
A tripped fuse
A faulty appliance (e.g., kettle, toaster, heater)
The electricity meter being shut off
What you can do:
🔌 Check the electricity meter (usually in the common hallway or in your unit):
❌ No red light and no screen → contact Radius
✅ Red light or screen is active → issue might be inside the apartment
🔧 Next, check the fuse box (look for the HFI/HPFI safety switch):
If the switch is down, try switching it back up
If it keeps flipping off → unplug recent appliances and try again
Still no luck? Contact us via the LifeX App and we’ll help you out
🧠 Final Tips:
💡 If power is out, use flashlights instead of candles for safety
📱 Charge your phone using a power bank or from a neighbor’s outlet if needed
📦 Unplug electronics you’re not using during the outage — they may get damaged when power returns
🎥 Bonus: Need help changing a fuse?
Check this helpful video tutorial (subtitles available in English):
👉 How to Change a Fuse (Danish Energy Agency)
🔎Still need help? Contact LifeX Support via the app!🛠️