👇 Before you try to fix the issue, check the following:
Check the LifeX app, we announce any planned water cuts to different apartments as soon as we get the message from our landlords.
Check if the whole apartment has no water or only certain rooms in the apartment.
Berliner Wasserbetriebe is the water supplier in our Berlin apartments. You could find out more information about how to report different urgent issues by clicking here. Note that you can switch the language to English by clicking on the button in the upper right corner of the website or using Google Translate to translate the entire page with your chrome browser)
In the case of an unannounced interruption, such as a blown water pipe somewhere in the system, LifeX couldn't really do anything to bring the water back other than reaching out to the water company via dialing the service number 0800 292 75 87.
If you happen to be busy amid the sudden water cut, please reach out to us in the LifeX app, and we will take over the case from there. Chances are, you may live in an area with many neighbors who are affected by this emergency. So, there might already be people reporting this issue to Berliner Wasserbetriebe before we even hear about it.
So, what should I do? 🤔
Relax, and let's wait a bit for the water to come back!
Plumbers are probably working very hard in the meantime to fix it. You can be sure that you will have water back in your apartment within a couple of hours.
If it is the faucets inside the apartment that are not working, please reach out to LifeX immediately in the LifeX app.
If you have followed through all of the above steps and the issue still persists, please call the LifeX emergency number.