👇 Before you try to fix the issue, check the following:
🚱 No Water at All? Check This First!
1️⃣ Check the LifeX App 📱
We announce any planned water cuts as soon as we receive updates from our landlords. Check the app for the latest info! 📲
2️⃣ Is It the Whole Apartment or Just Certain Rooms? 🏠
If only certain rooms are affected, it might be an internal plumbing issue.
If the entire apartment has no water, continue troubleshooting below!
💧 Berliner Wasserbetriebe: Berlin’s Water Supplier
Berliner Wasserbetriebe supplies water to your apartment. Here’s how to check for maintenance or outages:
Visit Berliner Wasserbetriebe’s website to check for planned maintenance or emergency outages.
Switch the language to English by clicking the button in the upper right corner or using Google Translate in Chrome.
Look for updates related to your apartment and check for planned maintenance or emergency repairs.
⚠️ Unexpected Water Outage?
If there’s no announcement on their website, the issue might be a blown water pipe or another urgent problem.
🛠️ What You Can Do:
Call Berliner Wasserbetriebe’s emergency line at:
📞 0800 292 75 87If you're too busy, contact LifeX through the app, and we’ll handle the situation for you!
❗ No Water Cut Announced? It Might Be a Building Issue! 😭
If Berliner Wasserbetriebe’s website doesn’t show any outages, the issue could be inside your building (e.g., a broken water pipe).
🔍 What You Can Do:
Check with your neighbors – If multiple apartments are affected, someone might have already reported it.
Report it to LifeX via the app – We’ll investigate and coordinate the next steps.
Since this could be a wider emergency, your neighbors may have already informed Berliner Wasserbetriebe before we hear about it.
🔥 No Hot Water? Try This First!
If your water is running but not hot, follow these steps:
🛠️ 1. Check If Hot Water Works in Other Rooms
Try multiple taps (kitchen, bathroom, shower) to see if the issue is isolated.
⏳ 2. Give It Some Time!
Sometimes, the system needs a few minutes to reset after maintenance or an outage.
🔎Still need help? Contact LifeX Support via the app!🛠️