No heating in your home in Berlin?

We totally get it — having no heating, especially in the colder months, is super frustrating. But don’t worry, we’ve got your back. Here’s what to check and do before reporting the issue 👇

1️⃣ Check the LifeX App
We’ll notify you in the app if there’s any planned heating outage announced by the landlord.

2️⃣ Touch-test the radiators
Check whether it’s a full apartment issue or just certain rooms. Are all radiators cold, or only one?

3️⃣ Check if it’s a building-wide issue
If radiators in every room and apartment (including neighbours) are cold, there may be a city-wide or building-wide heating interruption.

If it’s a building-wide issue, it might be due to a fault in the district heating system. These disruptions don’t always come with prior notice.

📞 Contact Vattenfall directly
Call: 030 267 45 98
🌐 Report or check outages on Vattenfall's website

➡️ Often, neighbors may have already reported the problem, and technicians are working on it — so heating could return shortly. Please be patient!

This usually means there’s air trapped inside the pipes, preventing proper heat circulation. Check the following:

✅ If YES → It’s likely an air issue.
📸 Please send a photo of both sides of the radiator (thermostat + pin side) via the LifeX App, and we’ll arrange someone to bleed it for you.

❌ If NO → It might be a deeper issue affecting the entire building system, and we’ll need to contact your landlord and potentially send a technician. In the meantime, we’ll check if we have a portable heater available for temporary relief.

Many apartments in Berlin use underfloor heating, which:

📲 Help us help you by checking and reporting: