No electricity in your home in Berlin?

A sudden power outage can be really disruptive, especially when you're in the middle of something important. But don’t panic — here’s a quick guide on what to check and do depending on the situation 👇

✅ Check the LifeX App
We’ll always notify you of any planned electricity outages from landlords as soon as we’re informed.

💡 Check if the outage is partial or total
Try switching on/off lights in different rooms to see if it’s the whole apartment or just a section.

🏢 Check the building
Step into the hallway or ask your neighbors if they have power. This helps determine if the outage affects just your apartment or the entire building.

Stromnetz is the electricity provider managing Berlin’s local power infrastructure. You can check for reported outages here:

🔗 Stromnetz Berlin Outage Map & Updates

📞 Emergency number: 0800 211 25 25 (free of charge)
If your building and neighbors are affected but nothing appears on the map yet, it might still be in the process of being registered — feel free to contact Stromnetz directly.

If the hallways and neighbors also have no power, it’s likely a regional outage. A power line might be down due to nearby construction or a grid failure. In this case, check the Stromnetz page and wait for updates. These outages are typically resolved within a few hours.

This usually points to an internal issue, such as a blown fuse or overloaded circuit. It often happens after plugging in too many devices or using high-wattage appliances.

If you feel safe and know your way around an electrical panel, here are some quick checks:

⚠️ Important: Only do this if there is no danger (e.g., no signs of smoke, burning smell, sparks, etc.).
Otherwise, don’t touch anything and immediately contact us via the LifeX App — we’ll arrange for an electrician to assist you.

If the above didn’t help, reach out via the LifeX App with the following: