👇 Before you report the issue, follow these steps to troubleshoot and help us assist you better!
🚱 No Water at All?
1️⃣ Check the LifeX App 📱
We announce any planned water cuts as soon as we get updates from our landlords. Check the app for the latest info! 📲
2️⃣ Is It the Whole Apartment or Just Certain Rooms? 🏠
If only certain rooms are affected, it might be an internal plumbing issue. If the whole apartment has no water, continue troubleshooting below!
💧 SWM: Munich's Water Supplier
SWM (Stadtwerke München) supplies water to your apartment. Here’s how to check for maintenance or outages:
Visit SWM's website to see current maintenance work in the city.
Type in your home address in the search bar to check if your apartment is in an affected area.
If your apartment is affected, click on the triangle sign for updates on when the maintenance will be completed.
⚠️ Unexpected Water Outage?
If there’s no announcement on SWM’s map, the issue might be a blown water pipe or another urgent problem. In this case:Contact SWM directly at:
📞 Service Hotline: 0800 796 888 000
🔗 Need to report an urgent issue? Click here for SWM’s official website. If you're using Google Chrome, you can enable Google Translate to switch the page to English.
❗ No Water Cut Announced by SWM? It Might Be a Building Issue!
If SWM’s website shows no planned maintenance, the issue could be inside your building (e.g., a broken water pipe).
🛠 What You Can Do:
Talk to your neighbours – If multiple apartments are affected, someone might have already reported it.
Report it to LifeX via the app – We will take over and assist you!
Since this could be a wider emergency, your neighbours may have already reached out before we hear about it.
🔥 No Hot Water? Here’s How to Fix It!
If your water is running but not hot, follow these steps:
🛠️ 1. Check If Hot Water Works in Other Rooms
Try multiple taps (kitchen, bathroom, shower) to see if the issue is isolated.
⏳ 2. Give It Some Time!
Sometimes, the system needs a few minutes to reset after maintenance or an outage.
🔎Still need help? Contact LifeX Support via the app!🛠️