👇 Before you try to fix the issue, check the following:

  1. Check the LifeX app, we announce any planned water cuts to different apartments as soon as we get the message from our landlords.

  2. Check if the whole apartment has no water or only certain rooms in the apartment.

SWM

SWM is the water supplier of our apartments in Munich.

  • Check out their website to see the current status of all maintenance work in the city. Find more info simply by typing in your home address in the search bar.

  • If your apartment is in the affected areas, you will be able to see updates regarding when the maintenance work will be done when you click on the triangle sign.

  • In the case of an unannounced interruption, such as a blown water pipe somewhere in SWM's system, LifeX couldn't really do anything to bring the water back other than reaching out to the water company via dialing the service number 0800 796 7960 or sending a WhatsApp message to +49 89 88997123

  • You could find out more information about how to report different urgent issues to SWM by clicking here. If you are using google chrome as the default browser, note that you can switch the language to English by turning on Google Translate to translate the entire page with your chrome browser.

  • If your water supply has been interrupted, it can lead to short-term discoloration of the water and that the taste changes. It is harmless to you as a user.

It's not about SWM! 😭

  • If there's no water cut shown in SWM's map, then most likely there's an urgent matter going on in the building you live in, such as a blown water pipe that needs to be fixed right away.

  • In this case, please reach out to us in the LifeX app, and we will take over the case from there. Chances are, you may live in an area with many neighbors who are affected by this emergency. So, there might already be people reporting this issue before we even hear about it.

So, what should I do? 🤔

  • Relax, and let's wait a bit for the water to come back!

  • Plumbers are probably working very hard in the meantime to fix it. You can be sure that you will have water back in your apartment within a couple of hours.

  • If it is one of the faucets inside your apartment that is not working, please reach out to LifeX immediately in the LifeX app.

  • If you have followed through all of the above steps and the issue still persists, please call the LifeX emergency number.

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