Welcome to LifeX! Below you will find all the necessary details about how to pick up your keys upon arrival.
🗝️ Key Collection via Keynest
We use a secure key exchange system called Keynest for key pickups. Your keys will be available for collection at the following location:
📍 Store: Copenhagen Central Station - Danhostel
🏠 Address: H. C. Andersens Boulevard 50, 1553 Copenhagen Municipality, Denmark
⏰ Hours: 24/7 (Open at all times)
📩 Important Email Notification
You should receive an email a few days before your contract start date with key collection details, including your unique collection code.
⚠️ Important: Move-in Date
If you plan to move in after your official contract start date, please inform us in advance. There are additional fees for each extra day your key remains in Keynest, so we drop it based on your provided move-in date.
❗ In Case of Issues
If you experience difficulties picking up your keys outside working hours or on a weekend, please:
1️⃣ Reach out to your flatmates via the LifeX app:
📲 Go to Community > My Groups > Apartment Name
2️⃣ Contact us through the emergency number listed in the app.
We hope you have a smooth move-in and enjoy your stay at LifeX! 🎉🏡
🔎Still need help? Contact LifeX Support via the app!🛠️