We know that sometimes things break or go missing — and when that happens, we’re here to help. Below you'll find everything you need to know to report an issue effectively and get the fastest resolution possible.
What type of issues can LifeX help with?
We’ll assist you with any apartment-related issues, including:
Broken or missing items (e.g. microwave, lamp, glasses, plates)
Heating or hot water not working
Appliance issues (washing machine, dishwasher, fridge, etc.)
Common area or furniture problems
📌 Please note: We cannot repair personal items such as your own coffee machine, laptop, etc.
⚠️ Some issues may require involvement from the landlord or building administration, which can extend the resolution time.
📖 Read more about this process here
📝 How to report an issue
Open the LifeX App and go to the “Support” tab
First, check if the issue has already been reported under Current Issues
If not, start a new message in the chat
When reporting, always include:
A clear description of the problem
📸 Pictures and/or videos of the issue (this is mandatory to create a ticket)
For appliances: A picture of the E-number (usually on a sticker inside or on the back of the machine)
🧾 What happens next?
Once we have the necessary info:
✅ We’ll create a ticket and assign it to our Operations Team
🔔 You’ll be able to follow updates in the app under the ticket section
✅ If the issue is resolved in the meantime, feel free to message us or close the ticket yourself
💬 You can always provide additional info via the same chat
📊 Once the issue is resolved, you’ll be prompted to rate your satisfaction with the resolution
⏱️ How fast are issues resolved?
It depends on the type and urgency of the issue and how many requests we are handling.
🎯 High-priority issues (e.g. water leaks, heating failure) are dealt with immediately
🔧 Non-urgent issues (e.g. missing glasses, wobbly chairs) may take longer
🏢 In some cases, coordination with the landlord or property owner is required — this might add some extra time
📲 Need help navigating the app?
We’ve added screenshots in the app to guide you through the process. Still unsure? Message us directly and we’ll walk you through it! 😊
🔎Still need help? Contact LifeX Support via the app!🛠️