Table of content:
LifeX is your home. Housekeepers come regularly, but can't do it all by themselves. We expect members to keep their home tidy and clean, whether you have Regular Services or Service Plus.
You can check the frequency of cleaning, under Apartment < Apartment Specifications < Services. Remember that the services might vary depending on whether you live in a home with Service Plus or Regular Services.
Service Plus and Regular Services:
Service Plus
Hours are based on occupancy and sqm, and are distributed as follows:
Day 1: living area, dining area, kitchen, bathrooms
Day 2: bedrooms, bathrooms, (surfaces of the kitchen if time)
bed linen changed twice a month - you will receive a reminder in the app a day prior to the change
Please always leave your room door slightly ajar on the private room cleaning day so that our housekeepers can know that they are allowed to enter and clean the room. Otherwise, they will not enter and will not clean your room. Please ensure your room is not too messy as the housekeepers won’t be able to clean the room properly in this case.
Regular Services
Hours are based on occupancy and sqm, and are distributed as follows:
shared spaces are cleaned twice a month
Members have more responsibilities in homes with Regular services. We have created a framework to guide you through tasks you should do and cleaning schedules you can put in place with your flatmates. Here is the framework.
Note: housekeepers will follow the tasks according to the LifeX cleaning schedule only. Housekeepers’ hours are fixed and are not expected to clean up dirty dishes or after members’ parties.
-------------------------------------------------------------------------------------------------------------------------------------
Policies
Housekeepers will follow the tasks according to the LifeX cleaning schedule only. Housekeepers’ hours are fixed and are not expected to clean up dirty dishes or after members’ parties.
Housekeeping Services Subject to Changes
During public holidays such as Easter, Christmas, and New Year, LifeX staff (including cleaners) will not be working. Therefore there will be no cleaning on these days and a new cleaning schedule will be communicated accordingly.
No Housekeeping on Public Holidays
During public holidays such as Easter, Christmas, and New Year, LifeX staff (including housekeepers) will not be working. Therefore there will be no housekeeping on these days and a new housekeeping schedule will be communicated accordingly.
Missed cleaning days
For Service Plus:
In the event that you don’t receive housekeeping services for 2 days or more within 2 weeks in a row, you will be refunded for those missed days.
Regular Services:
In the event that you don’t receive housekeeping services for 1 day or more within the month, you will be refunded for those missed days.
Housekeeping services set the baseline of cleanliness in the apartment
As a member you should always clean up after yourself when using the kitchen for cooking, using the bathroom, etc. Remember, you are sharing the house with other individuals, so make sure to keep it a respectable, clean and cozy home. 🙂 Also, don't leave dirty dishes in the sink or in any shared space. Housekeepers come to clean the apartment - not to wash dishes 😉
Cleaning services set the baseline of cleanliness in the apartment
As a member, you should always clean up after yourself when using the kitchen for cooking, using the bathroom, etc.
That applies for shared apartments or studio/1-bedroom: so make sure to keep it a respectable, clean and cozy home. 🙂 Also, don't leave dirty dishes in the sink or in any shared space. Housekeepers come to clean the apartment - not to wash dishes 😉
Deep cleaning request
Members have to request deep cleaning through the app. Read more here.
* The bedrooms in Regular services apartments will not be deep cleaned by LifeX. That is the members' responsibility.*
-------------------------------------------------------------------------------------------------------------------------------------
List of tasks completed by our housekeeping team
Check the list below to see what gets cleaned every week (subject to change)
‼️ Cleaning of the bedrooms, private bathrooms, and linen change service are included in the Service Plus only. ‼️
👨🍳️ Kitchen
Loading and unloading of the dishwasher
Cleaning of the sink
Cleaning of all surfaces including stove
Emptying bins and recycling bins. Read more here.
Cleaning of table surfaces
Vacuuming and mopping the floor
Dusting
Washing the hand towels
🛁 Bathrooms
Cleaning of the toilet
Cleaning of the sink
Cleaning of the shower and bath (*please remove all personal belongings from the shower, bath or basins)
Cleaning of all surfaces
Refilling the hand soap, toilet paper and toilet tabs
Emptying the bin
Vacuuming and mopping the floor
Washing the bath mats (*every two weeks)
Dusting
Washing the towels
🛋 Common areas ( Living room, Entrance, Laundry Room, Dining Room)
Cleaning the coffee tables, dining tables, window sills, shelves & surfaces
Vacuuming and mopping
Dusting
Watering plants when applicable (doesn't apply in bedrooms)
🛌 Private Rooms
Vacuuming and mopping the floor (*floor needs to be free from clothing and other personal items)
Dusting & cleaning of surfaces (*tables and shelves needs to be free from personal items)
Emptying the bin
Watering the plants
-------------------------------------------------------------------------------------------------------------------------------------
🛏️ Bed sheets cleaning (for Service Plus apartments only)
Bed sheets, linens, pillowcases are washed every two weeks, in-house, by our housekeepers.
Process:
You have to remove your linen and place them in the laundry basket yourself at 10 AM at the latest on the linen change day. If not done, the housekeeper will not remove them to wash them.
You can also change and wash your bedding if you wish, and extra pairs are stored in the apartment.
Only bed linen that is provided by LifeX will be cleaned, we do not provide linen services if you choose to use your own linen.