LifeX is your home. Housekeepers come regularly, but can't do it all by themselves. We expect members to keep their home tidy and clean to ensure the best co-living experience for all.
Note: Kindly note this information is subject to change depending on the apartment you live in. For further information, you should check your Apartment information in the Apartment tab in the app.
Housekeeping Services Take Place Twice Weekly*
Hours are based on occupancy and sqm, and are distributed as follows:
shared spaces are cleaned once a week
private rooms (including ensuite bathrooms) are cleaned once a week
shared bathrooms are cleaned twice a week - only for our Full Services homes, check below what is included in our Regular services homes.
Please always leave your room door slightly ajar on the private room cleaning day so that our housekeepers can know that they are allowed to enter and clean the room. Otherwise, they will not enter and will not clean your room. Please ensure your room is not too messy as the housekeepers won’t be able to clean the room properly in this case.
Note: housekeepers will follow the tasks according to the LifeX cleaning schedule only. Housekeepers’ hours are fixed and are not expected to clean up dirty dishes or after members’ parties.
*Housekeeping Services Subject to Changes
Our housekeeping schedule is based on the sqm of the home and also the level of occupancy. So if the property is not fully occupied, our housekeeping schedule will be altered to meet these cleaning requirements (ie. Housekeeping once a week, or less hours per visit). The occupancy is checked consistently and we will do our best to adjust the schedule as soon as possible according to any changes. Extreme changes such as housekeeping 2 times per week down to 1 time per week will be communicated.
Our housekeeping services are also generally subject to changes depending on the availability of our housekeepers. In the event of a cancellation due to sickness reasons, LifeX will arrange for a replacement service as available and convenient. Any change will be communicated accordingly.
No Housekeeping on Public Holidays
During public holidays such as Easter, Christmas, and New Year, LifeX staff (including housekeepers) will not be working. Therefore there will be no housekeeping on these days and a new housekeeping schedule will be communicated accordingly.
Missed cleaning days
In the event that you don’t receive housekeeping services for more than 1 day within two weeks in a row, you will be refunded for those missed days.
However, this refund excludes situations such as not being able to find a last-minute housekeeper replacement due to illness or leave (if it's only for 1 day), or a long weekend during which the housekeeping schedule can’t be rearranged. You can read more here.
Housekeeping services set the baseline of cleanliness in the apartment
As a member you should always clean up after yourself when using the kitchen for cooking, using the bathroom, etc. Remember, you are sharing the house with other individuals, so make sure to keep it a respectable, clean and cozy home. 🙂 Also, don't leave dirty dishes in the sink or in any shared space. Housekeepers come to clean the apartment - not to wash dishes 😉
Deep cleaning request
Members have to request deep cleaning through the app. Read more here.
* The bedrooms in Regular services apartments will not be deep cleaned by LifeX. That is the members' responsibility.
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Check the list below to see what gets cleaned every week (subject to change)
‼️ Kindly note that only Common areas are cleaned in our Regular homes - you should take into account the list for the kitchen, common bathrooms and living room.
Bedrooms (including linen change) and private bathrooms are included in the Service Plus. ‼️
👨🍳️ Kitchen:
Loading and unloading of the dishwasher
Cleaning of the sink
Cleaning of all surfaces including stove
Emptying bins and recycling bins. Read more here.
Cleaning of table surfaces
Vacuuming and mopping the floor
Dusting
Washing the hand towels
🛋 Common areas ( Living room, Entrance, Laundry Room, Dining Room):
Cleaning the coffee tables, dining tables, window sills, shelves & surfaces
Vacuuming and mopping
Dusting
Watering the plants
🛁 Bathrooms (only concerns common bathrooms- ensuite bathrooms are not cleaned)
Cleaning of the toilet
Cleaning of the sink
Cleaning of the shower and bath (*please remove all personal belongings from the shower, bath or basins)
Cleaning of all surfaces
Refilling the hand soap, toilet paper and toilet tabs
Emptying the bin
Vacuuming and mopping the floor
Washing the bath mats (*every two weeks)
Dusting
Washing the towels
🛌 Private Rooms (only for our full services homes)
This service is not included in our Light Homes. Read more about our Light serviced Homes here.
Vacuuming and mopping the floor (*floor needs to be free from clothing and other personal items)
Dusting & cleaning of surfaces (*tables and shelves needs to be free from personal items)
Emptying the bin
Watering the plants
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🛏️ Berendsen bed sheets cleaning :
This service is not included in our Light Homes. Read more about our Light serviced Homes here.
Every second Thursday/Friday (we will notify you via the LifeX app a day before), you need to remove bed sheets, pillow and duvet covers, along with your towels, and put them all in the red and blue Berendsen laundry bag that is placed by the front door. This needs to be done before 10 am on the linen change day. Housekeeping will take care of the rest so you will have a freshly made bed and towel to come home to.
Not bad right? 😉
Please note: The Berendsen service is ONLY for Berendsen products. If you put other personal items in the Berendsen bag, they will be thrown out. If you want a personal laundry service, check out Washa here.