We use gas in both Wagram and Citeaux apartments. For your safety, it’s important to know how to respond to any gas-related emergencies at home.
🛑 First and foremost – stay safe!
If you smell gas (a strong, sulfur-like odor), follow these steps immediately:
🪟 Open all windows and doors – Ventilation is key.
⛔ Cut off the gas supply – Do not touch any gas appliances or switches.
🚶♂️ Leave your home – Quickly and calmly evacuate.
📢 Warn your neighbors – In case they are also affected.
📞 Call emergency services from outside the building:
Fire brigade: 18
European emergency number: 112
GRDF Urgence Gaz (Gas Emergency Service):
📞 +33 0 800 47 33 33 (toll-free and available 24/7)
🔍 Who is our gas supplier?
Our provider in Paris is Engie. You can find more about gas safety, carbon monoxide risks, and doorstep safety on their official website:
🔗 Engie – Gas Safety Guide (in French)
⚠️ Important reminders
Do not use electrical equipment or light switches.
Do not smoke or use open flames.
Do not stay inside to investigate — leave that to professionals.
Even if the smell disappears after airing out, still report the incident. It’s better to be safe and let professionals handle it.
🔎Still need help? Contact LifeX Support via the app!🛠️