👇 Before you start troubleshooting, follow these steps to help us quickly resolve the issue:
1. Check the LifeX App 📱
We notify you about any planned water cuts as soon as we receive info from our landlords. So, check the app for any updates! 📲
2. Check if it’s the whole apartment or just certain rooms 🏠
Is there no water anywhere, or just in specific areas of the apartment? This helps narrow down the issue!
Eau de Paris: Local Water Supplier 💧
Eau de Paris is the city's official water supplier. Here’s what to do:
Visit their website to check the status of any ongoing maintenance or outages in the city.
Simply enter your home address in the search bar to see if your apartment is in the affected area.
If your apartment is in the affected zone, you’ll find updates directly on the Eau de Paris website.
⚠️ Important: Sometimes, breakdowns or unexpected closures don’t appear on the map. If you can’t find any relevant info, you can call Eau de Paris’ emergency line at:
📞 +33 09 74 50 65 07
They’ll have more details and can help with the current status.
Note: If the water supply has been interrupted, don’t worry! 🚰 The water may be temporarily discolored or have a different taste, but it’s harmless. 💧
No Info from Eau de Paris? 😭
If Eau de Paris doesn’t show any planned outages on their map, there’s likely an urgent issue in the building (like a blown water pipe). In this case, LifeX can't directly fix it, but here’s what you can do:
Talk to your neighbors: If it’s affecting multiple apartments, someone may already have reported it to the landlord.
Contact LifeX via the app: Let us know about the issue, and we’ll track the problem.
🔎Still need help? Contact LifeX Support via the app!🛠️