Table of content:

Services

Policies

Tasks

LifeX is your home. Housekeepers come regularly, but can't do it all by themselves. We expect members to keep their home tidy and clean, whether you have Regular Services or Service Plus.

You can check the frequency of cleaning, under Apartment > Apartment Specifications > Services. Remember that the services might vary depending on whether you live in a home with Service Plus or Regular Services.

❗The cleaning schedule is subject to change for each home in Munich.❗ For further information about your home, please reach out to us in the app. You can also check your Apartment information in the Apartment tab in the app.

Hours are based on occupancy and sqm, and are distributed as follows:

Please always leave your room door slightly ajar on the private room cleaning day so that our housekeepers can know that they are allowed to enter and clean the room. Otherwise, they will not enter and will not clean your room. Please ensure your room is not too messy as the housekeepers won’t be able to clean the room properly in this case.

Hours are based on occupancy and sqm, and are distributed as follows:

Members have more responsibilities in homes with Regular services. We have created a framework to guide you through tasks you should do and cleaning schedules you can put in place with your flatmates. Here is the framework.

There are no cleaning services in Glocke and Kamin. That means members are fully responsible for the cleanliness of the apartment, common spaces and private bedrooms.

You can also take a look at our framework, which can guide you through tasks you should do and cleaning schedules you can put in place with your flatmates. Here is the framework.

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Housekeepers will follow the tasks according to the LifeX cleaning schedule only. Housekeepers’ hours are fixed and are not expected to clean up dirty dishes or after members’ parties.

During public holidays such as Easter, Christmas, and New Year, LifeX staff (including cleaners) will not be working. Therefore there will be no cleaning on these days and a new cleaning schedule will be communicated accordingly.

In the event that you don’t receive housekeeping services for 2 days or more within 2 weeks in a row, you will be refunded for those missed days. However, this refund excludes situations such as not being able to find a last-minute housekeeper replacement due to illness or leave, or a long weekend during which the housekeeping schedule can’t be rearranged. You can read more here.

As a member, you should always clean up after yourself when using the kitchen for cooking, using the bathroom, etc.

That applies for shared apartments or studio/1-bedroom: so make sure to keep it a respectable, clean and cozy home. 🙂 Also, don't leave dirty dishes in the sink or in any shared space. Housekeepers come to clean the apartment - not to wash dishes 😉

Members have to request deep cleaning through the app. Read more here.

* The bedrooms in Regular services apartments will not be deep cleaned by LifeX. That is the members' responsibility.*

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Check the list below to see what gets cleaned every week (subject to change)

‼️ Cleaning of the bedrooms, private bathrooms, and linen change service are included in the Service Plus only. ‼️