Missed cleaning days

What to do if you did not receive housekeeping

Sascha Ratchinsky avatar
Written by Sascha Ratchinsky
Updated over a week ago

LifeX is your home. Housekeepers come regularly, but can't do it all by themselves. We expect members to keep their home tidy and clean to ensure the best co-living experience for all.

Missed cleaning days

The policy for refund changes depending on the service level and the cleaning frequency. Please check on the "Housekeeping" article for your city to know what applies to you.

What to do if you missed cleaning

  • Make sure you have followed all necessary steps required to ensure the housekeeper can clean your room (please refer to articles titled "Housekeeping-YourCity").

  • Notify the team within the week, with proof.

  • Documentation is important!

    ๐Ÿ“ธ Take pictures of your room before and after cleaning should have been done

    Note: If you do not report the issue within the week of it happening, or if you don't have proof that cleaning was missed, then we will not refund.

Housekeeping services set the baseline of cleanliness in the apartment

As a member, you should always clean up after yourself when using the kitchen for cooking, using the bathroom, etc. Remember, you are sharing the house with other individuals, so make sure to keep it a respectable, clean and cozy home. ๐Ÿ™‚ Also, don't leave dirty dishes in the sink or in any shared space. Housekeepers come to clean the apartment - not to wash dishes ๐Ÿ˜‰

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