LifeX is your home. Housekeepers come regularly, but can't do it all by themselves. We expect members to keep their home tidy and clean to ensure the best co-living experience for all.
Missed cleaning days
Your cleaning didn't happen? We're sorry about that. Here's what to do.
👋 This article is for members whose apartment includes housekeeping.
The policy for refunds changes depending on the service level and the cleaning frequency. Please check the "Housekeeping" article for your city to know what applies to you.
🛠️ Step-by-Step: If a Scheduled Cleaning Didn't Happen
Let us know which day was missed and which room or area.
We first try to reschedule the cleaning.
If it can't be rescheduled, a teammate reviews it and may issue a credit note on your next invoice.
📌 Note: A credit note is only confirmed when a teammate tells you.
📸 What to do if you missed cleaning
Make sure you have followed all necessary steps required to ensure the housekeeper can clean your room.
Notify the team within the week, with proof.
Documentation is important!
Take pictures of your room before and after cleaning should have been done.
Housekeeping services set the baseline of cleanliness in the apartment
As a member, you should always clean up after yourself when using the kitchen for cooking, using the bathroom, etc. Remember, you are sharing the house with other individuals, so make sure to keep it a respectable, clean and cosy home. 🙂
Also, don't leave dirty dishes in the sink or in any shared space. Housekeepers come to clean the apartment — not to wash dishes 😉
🔎 Still need help? Contact LifeX Support via the app!.🛠️