🔄 What items do we replace or refund?
LifeX covers the cost of essential household items that we originally provided in the apartment. This includes things like:
Kitchenware (plates, glasses, utensils, pots & pans)
Small appliances (kettle, toaster, microwave – if originally included)
Furniture accessories (lightbulbs, shower curtains, etc.)
Cookware (such as frying pans, used regularly in meal preparation)- Replacements for frying pans can include any unusable pans due to wear or significant damage, such as warped surfaces or broken handles.
🛑 Please note: We do not replace or refund personal items or anything you brought yourself.
📸 How to get a replacement - send photos!
Reach out to our support through the chat and send us clear photos of the damaged, broken, or missing items.
Additionally, include details such as the size (small, medium, large), quantity of the damaged items and, if it is an appliance, we also ask that you include brand + model. For frying pans, provide the type (e.g., flat pan, wok-shaped) and specify if any particular issue exists such as excessive wear or warping.
This allows our team to assess the request properly. 📝
If the item is non-essential, it will be considered but not guaranteed, and it may be subject to availability and prioritisation.
You can track the status of your request within the LifeX app under Support > Current Issues, where updates about the replacement process are regularly provided.
🔎Still need help? Contact LifeX Support via the app!🛠️