🔄 What items do we replace or refund?
LifeX covers the cost of essential household items that we originally provided in the apartment. This includes things like:
Kitchenware (plates, glasses, utensils, pots & pans)
Small appliances (kettle, toaster, microwave – if originally included)
Furniture accessories (lightbulbs, shower curtains, etc.)
🛑 Please note: We do not replace or refund personal items or anything you brought yourself.
📸 Before you do anything — send photos!
Always send us clear photos of the damaged, broken, or missing items via the LifeX app.
This allows our team to assess the request properly.
📝 If the item is non-essential, it will be considered but not guaranteed, and it may be subject to availability and prioritization.
🛍️ Can I buy the item myself?
Yes! In fact, we encourage you to purchase the item if it’s something simple — this is usually faster than waiting for us to order it, as we often buy in bulk and delivery times may be longer.
💬 Just check with us first through the app to:
Confirm if the item is covered
Confirm the budget limit for the item
💸 How do I get refunded?
To be refunded, please send us:
📃 A full receipt (must include the total cost and VAT)
🛒 The item must match the previously agreed type and budget
Your refund will be processed by deducting it from your next LifeX invoice.
⏳ Prefer that we handle it?
Of course — if you prefer not to purchase the item yourself, we can order it for you. Just note that:
This process will take longer
It may be batched with other orders
🔎Still need help? Contact LifeX Support via the app!🛠️