It happens that some items might need to be replaced if damaged, broken, or lost.

LifeX covers the cost of items that we provide, which is why you should always check with us if we can provide the missing/broken item and the budget we can allocate.

The procedure we usually use is to ask members to buy the missing/broken items because it takes less time than if we would take care of it. That is because ordering items is not a top priority issue and we have to order in bulk, which delayed the delivery.

We encourage you to reach out to us in the app if you're missing some items.

The procedure to get refunded is the same as usual - we need the full receipt showing the cost and the VAT. The allocated budget is then deducted from your next invoice.
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Of course, you don't have to do it if you'd rather have us order them for you. In that case, the issue will take a bit longer!

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