Initial Invoices 📝
A few days after signing your contract, you'll receive two separate invoices that must be paid within 24 hours:
Rent Invoice 🏠: Includes your 10,000 DKK deposit and prepaid rent
Services Invoice ⚙️: Covers your prepaid services
Important Notes ⚠️:
Both prepaid rent and services cover your last month at LifeX
Each invoice must be paid to a different bank account (specified on each invoice)
Send proof of payment to [email protected] after payment
First-Month Invoices 🗓️
On your move-in day, you'll receive invoices covering your first month at LifeX:
First month's rent 🏠
First month's services ⚙️
🗓️ Monthly Invoices
Issued on the last day of the month
Payment due within 24 hours of receipt ⏱️
Important: Always add the recipient reference as the payment reference every time ‼️ (You can find this in the top right corner of your invoices)
Please notify us through the chat in the app, if your payment will be delayed 📲
📌 As a recommendation: if you haven’t yet received your invoice but your payment date is approaching, you can refer to your contract to see the monthly rent amount and proceed with the transfer to avoid delays and added fees. Just remember to add your recipient reference as the payment reference, as this stays the same on each invoice.
VAT Policy 💰
For service invoice credit notes:
Your service invoices include 25% VAT 🧮
When you look at each item on your invoice, the prices you see don't include VAT yet
The VAT gets added at the bottom of your invoice as a separate total
If you want to know what you'll actually pay in total, look at the "Total Amount" at the bottom, which includes everything plus VAT
For refunds: If you have multiple refund items, add all the refund amounts together, then add 25% to that total to see your complete refund amount including VAT
💳 Accepted Payment Methods
To make your payments smoothly—especially if transferring from outside Denmark —we recommend using Wise (formerly TransferWise) due to favourable exchange rates and lower fees. 💡 Bank account details, specific to rent or service invoices, are clearly shown on each invoice you receive.
✅ Accepted Methods:
Local & international bank transfers
Transfers via Wise, Monzo, The Currency Cloud, etc.
❌ Not Accepted:
Credit card payments
Online payment portals
Cheques
Cash
Mobile payments (Apple Pay, Google Pay, etc.)
🧠 Payment Guidelines
‼️ Always include your recipient reference with your payment to help us match it correctly. You can find this in the top right corner of your invoices, and it always stays the same
🏦 Bank details for payment are clearly provided on your invoice.
⏱️ You do not need to wait for your invoice to be sent to pay your rental amount. Your amount is the same each month and is sent to the same bank account. Invoices are sent only as a courtesy on the last day of the month.
💸 Any bank fees for international transfers are the members responsibility.
⚖️ Late payments will incur fees as per German financial regulations.
🏦 Always refer to the bank account details listed on your invoices to avoid discrepancies.
❓ In case of concerns about banking details, contact the LifeX Customer Support Team for confirmation.
🔎Still need help? Contact LifeX Support via the app!🛠️