Skip to main content

Invoices - Copenhagen & Aarhus

How to understand your invoices at LifeX

Xena avatar
Written by Xena
Updated over 2 weeks ago

Initial Invoices ๐Ÿ“

A few days after signing your contract, you'll receive two separate invoices that must be paid within 24 hours:

  1. Rent Invoice ๐Ÿ : Includes your 10,000 DKK deposit and prepaid rent

  2. Services Invoice โš™๏ธ: Covers your prepaid services

Important Notes โš ๏ธ:

  • Both prepaid rent and services cover your last month at LifeX

  • Each invoice must be paid to a different bank account (specified on each invoice)

  • Send proof of payment to [email protected] after payment

First-Month Invoices ๐Ÿ—“๏ธ

On your move-in day, you'll receive invoices covering your first month at LifeX:

  • First month's rent ๐Ÿ 

  • First month's services โš™๏ธ

Monthly Invoices ๐Ÿ“…

  • Issued on the last day of the month

  • Payment due within 24 hours of receipt โฑ๏ธ

  • Please notify us if your payment will be delayed ๐Ÿ“ž

๐Ÿ“Œ As a recommendation, if you havenโ€™t yet received your invoice but your payment date is approaching, you can refer to your contract to see the monthly rent amount and proceed with the transfer to avoid delays.


VAT Policy ๐Ÿ’ฐ

For service invoice credit notes:

  • Your service invoices include 25% VAT ๐Ÿงฎ

  • When you look at each item on your invoice, the prices you see don't include VAT yet

  • The VAT gets added at the bottom of your invoice as a separate total

  • If you want to know what you'll actually pay in total, look at the "Total Amount" at the bottom, which includes everything plus VAT

  • For refunds: If you have multiple refund items, add all the refund amounts together, then add 25% to that total to see your complete refund amount including VAT


๐Ÿ’ณ Accepted Payment Methods

To make your payments smoothlyโ€”especially if transferring from outside Denmark โ€”we recommend using Wise (formerly TransferWise) due to favourable exchange rates and lower fees. ๐Ÿ’ก Bank account details, specific to rent or service invoices, are clearly shown on each invoice you receive.

โœ… Accepted Methods:

  • Local & international bank transfers

  • Transfers via Wise, Monzo, The Currency Cloud, etc.

โŒ Not Accepted:

  • Credit card payments

  • Online payment portals

  • Cheques

  • Cash

  • Mobile payments (Apple Pay, Google Pay, etc.)


๐Ÿง  Payment Guidelines

  • ๐Ÿงพ Always include your member number or reference number with your payment to help us match it correctly.

  • ๐Ÿฆ Bank details for payment are clearly provided on your invoice.

  • โฑ๏ธ You do not need to wait for your invoice to be sent to pay your rental amount. Your amount is the same each month and is sent to the same bank account. Invoices are sent only as a courtesy.

  • ๐Ÿ’ธ Any bank fees for international transfers are the members responsibility.

  • โš–๏ธ Late payments will incur fees as per Norwegian financial regulations.

  • ๐Ÿฆ Always refer to the bank account details listed on your invoices to avoid discrepancies.

  • โ“ In case of concerns about banking details, contact the LifeX Finance Team for confirmation.


๐Ÿ”ŽStill need help? Contact LifeX Support via the app!๐Ÿ› ๏ธ

Did this answer your question?