Initial Invoices 📝
A few days after signing your contract, you'll receive two separate invoices that must be paid within 24 hours:
Rent Invoice 🏠: Includes your 10,000 DKK deposit and prepaid rent
Services Invoice ⚙️: Covers your prepaid services
Important Notes ⚠️:
Both prepaid rent and services cover your last month at LifeX
Each invoice must be paid to a different bank account (specified on each invoice)
Send proof of payment to [email protected] after payment
First-Month Invoices 🗓️
On your move-in day, you'll receive invoices covering your first month at LifeX:
First month's rent 🏠
First month's services ⚙️
Monthly Invoices 📅
Issued on the 1st or 2nd of each month (one for rent, one for services)
Payment due within 24 hours of receipt ⏱️
Please notify us if your payment will be delayed 📞
📌 As a recommendation, if you haven’t yet received your invoice but your payment date is approaching, you can refer to your contract to see the monthly rent amount and proceed with the transfer to avoid delays.
VAT Policy 💰
For service invoice credit notes:
Your service invoices include 25% VAT 🧮
When you look at each item on your invoice, the prices you see don't include VAT yet
The VAT gets added at the bottom of your invoice as a separate total
If you want to know what you'll actually pay in total, look at the "Total Amount" at the bottom, which includes everything plus VAT
For refunds: If you have multiple refund items, add all the refund amounts together, then add 25% to that total to see your complete refund amount including VAT
Acceptable Payment Methods 💳
Recommended ✅
Wise (formerly TransferWise) 🌐 Recommended for saving on currency exchange fees
Accepted ✅
Bank transfers (local and international) 🏦
Money transfers via Wise, Monzo, The Currency Cloud, etc 💸
Not Accepted ❌
Credit card payments 💳
Online payments 🖥️
Cheques 📜
Cash 💵
Payment Requirements 📋
Always include your member number or reference number with transfers 🔢
Pay within 24 hours of receiving the invoice ⏰
Tenant covers all bank fees for international transfers 💱
Interest will be charged on unpaid and overdue invoices according to local legislation ⚖️
🔎Still need help? Contact LifeX Support via the app!🛠️