Bedbugs are not an easy issue to resolve and we seek all members to cooperate and work together to combat this issue. Please note that the team takes such alerts very seriously and will be on top of the issue throughout the whole process. If you have any sightings or any alerts that bedbugs are found, please reach out to the Support team via the app immediately.
Identifying Signs of Bedbugs:
Please note that once the team has been alerted on this, an urgent ticket will be raised on the issue and the process will be communicated to members again on the ticket once the team gathers more information. Do provide any pictures when raising the ticket too as it will expedite the resolution process. Time is of the essence when it comes to resolving these pests.
Comprehensive Guide to Preparing Your Bedroom for Bed Bug Treatment
Please note that more updates on the appointments will also be alerted to members on the ticket itself. However, please note that the following steps are taken before the appointment for a successful treatment process.
Members are expected to follow these steps diligently to ensure a thorough treatment process:
Pre-Treatment Preparations:
Limit Belongings Movement: Refrain from relocating any items to another home before or during treatment, as this could inadvertently spread bed bugs. Minimize movement and inspect belongings carefully before transferring them.
Bedding Hygiene: Launder all bedding items, including sheets, blankets, and pillowcases, at a minimum of 60°C or freeze them for 24 hours to eliminate bed bugs. Dry these items thoroughly and store them separately in sealed bags until treatment completion.
Clothing Treatment: Wash all clothing at a high temperature and dry them accordingly. For items unsuitable for washing, such as coats and jackets, opt for dry cleaning or freezing. Avoid placing clothing in infested areas until treatment is finalized.
Fabric Items Decontamination: Place curtains, pillows, towels, and similar items in the dryer on a high heat setting for at least 30 minutes. Seal these items in double bags immediately after drying to prevent recontamination.
Inspect Non-Washable Items: Thoroughly examine non-washable items like books, electronics, and toys. If insecticides are part of the treatment plan, store children's toys in sealed bags if they are free of bed bugs. Alternatively, leave these items in place for heat treatment if required.
Storage Preparation: Store cleaned and dried items in sealed plastic bags until after treatment and bed bug elimination.
Floor and Furniture Maintenance: Vacuum and wash all floors, ensuring to dispose of vacuum bags immediately in outdoor trash cans. Vacuum mattresses, box springs, couches, chairs, and recliners meticulously, and discard the bags promptly. Consider using bed bug-proof encasements for mattresses and box springs.
Decluttering: Streamline your living space by discarding unnecessary items. Double bag loose items in bedrooms and other treated areas for inspection or treatment.
Facilitate Inspection: Clear pathways around walls, closets, and furniture, maintaining a distance of at least 60 cm (24 inches) to enable thorough inspection and treatment.
Post-Treatment Instructions:
After the treatment process, follow these guidelines:
Entry: do not enter the sprayed rooms 2-4 hours after the treatment takes place. Air the room for another hour after you enter it.
Floor Maintenance: Refrain from washing floors near walls or windows for two weeks post-treatment. Instead, sweep or vacuum floors daily for the first week.
Mattress Cover Protocol: If a mattress cover was applied during treatment, do not remove it. Allow it to remain in place for continued protection against bed bugs.
Item Unpacking: Open plastic bags containing clean blankets, sheets, and laundry. Return furniture and belongings to their original positions.
Crucial Reminder:
Laundry Caution: If you encounter plastic bags labeled "dirty laundry" or "to be washed," refrain from opening them. Notify your pest management company for proper handling.
By adhering to these steps before and after treatment, you significantly enhance the effectiveness of bed bug elimination and safeguard your living environment.
Missed Cleaning Services:
Please note that if bedbugs are present, cleaning services by LifeX will be canceled instantly and all members will be reimbursed for the missed cleanings. Please note that the reimbursement credit note will be received the following month. If you are missing the refunds, please reach out to the team on the App to enquire.