Deposit Return:

Here is the process of the deposit return:

The team will check the state of your room after your move-out. We will contact you if there's anything that is missing or damaged in your room. Make sure that you follow our move-out procedure to avoid extra fees. You can check the fees here.

If everything is in order, you will receive a credit note confirming the deposit release at the end of the following month of the contract end date. (🇩🇰, 🇩🇪, 🇫🇷) - if your contract end date is on 30th June, you will receive the credit note on 31st July.

IMPORTANT: This is not the date you will receive the deposit in your bank account.

The Finance team will then proceed with the bank transfer within the following dates:

🇩🇰 Copenhagen & Aarhus: 45 business days after your contract end date

🇩🇪 Berlin, Hamburg, Munich: 45 business days after your contract end date

🇫🇷 Paris: 30 days after your contract end date

IMPORTANT: Please allow a few days for the transfer.

That answers the local legal requirements, and gives the team enough time to assess your room after your check out, and for the Finance team to release your deposit.

Please note the deposit is released based on your contract end date, and not your move-out date.