Your deposit will be refunded within 10 business days of your contract end date (not from the day you moved out, but the day the contract ends). This gives us the time to assess your room. Please note that it can then take up to 4 business days to receive the deposit after it is released.
There are a few things that need to be done before moving out (and in order to get the deposit back):
Leave your room and drawer space in the common areas in a perfect state as you received it:
Read more here to see what you need to take care of.
Read more here about our damages fees.
Please leave your house keys in your room on your desk.
Check the applicable fees in case of broken or lost keys here.
Provide bank details for deposit return:
You should have provided us with your bank details in the app upon termination, but if not, please send them to us via the chat function in the app.
Change your registered address so your mail is forwarded to the right place.
Thank you for being a part of the community, and best of luck on your adventures! Please remember that even though you are moving out, you are always welcome to join the LifeX activities or events 😊
If you have any further questions feel free to get in touch with us through the app.