We understand how important your deposit is, and we want to ensure a smooth return process for you! Here’s everything you need to know:
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💡 Credits & Adjustments on Deposit Returns
If you have any remaining credits from missed cleanings, welcome dinners, or other applicable adjustments at the time of your contract termination, these will be included in your final deposit return. The total refundable amount will be calculated and processed according to our standard deposit return timeline.

⚠️ Important: The credit note is just a confirmation—the actual deposit transfer happens later.
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After the credit note has been sent, our Finance team will process the transfer following the timelines below:

🇩🇰 Copenhagen & Aarhus → 45 business days after contract end date
🇩🇪 Berlin, Hamburg, Munich → 45 business days after contract end date
🇫🇷 Paris → 30 calendar days after contract end date

🔹 Example: If your contract ended on June 30th in Berlin, your deposit will be processed on August 30th (45 business days). Please allow a few extra days for the transfer to reflect in your account.

⚠️ Note: The deposit is released based on your contract end date, NOT your move-out date.
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If your deposit hasn’t arrived after the expected timeframe, please follow these steps:

✅ Step 1: Check with your bank 🏦 – Sometimes, banks may have processing delays. Please confirm with them first.
✅ Step 2: Verify your bank details 🔍 – Ensure the bank details you provided to us are correct. Incorrect details will cause delays.
✅ Step 3: Contact us 📩 – If your bank confirms there’s no issue and the expected timeframe has passed, reach out to us so we can check the status of your deposit.

💡 Why does the process take time?