💰 Deposit Return Process
We understand how important your deposit is, and we want to ensure a smooth return process for you! Here’s everything you need to know:
1️⃣ Check-out Inspection 🏠
After you move out, our team will inspect your room.
If anything is missing or damaged, we will contact you and inform you of any potential charges.
To avoid extra fees, please follow our Move-out Procedure carefully.
If any charges apply, you will be notified before your deposit is released.
2️⃣ Credit Note Confirmation 📄
If everything is in order, you will receive a credit note confirming the deposit release 30 business days after your contract end date (not your move-out date).
Example: If your contract ends on June 30th, you will receive the credit note by July 15th.
⚠️ Important: The credit note is just a confirmation—the actual deposit transfer happens later.
3️⃣ Deposit Transfer 💳
After the credit note has been sent, our Finance team will process the transfer following the timelines below:
🇩🇰 Copenhagen & Aarhus → 45 business days after contract end date
🇩🇪 Berlin, Hamburg, Munich → 45 business days after contract end date
🇫🇷 Paris → 30 calendar days after contract end date
🔹 Example: If your contract ended on June 30th in Berlin, your deposit will be processed on August 30th (45 business days). Please allow a few extra days for the transfer to reflect in your account.
⚠️ Note: The deposit is released based on your contract end date, NOT your move-out date.
4️⃣ Delayed Deposit? Here’s What to Do! 🚨
If your deposit hasn’t arrived after the expected timeframe, please follow these steps:
✅ Step 1: Check with your bank 🏦 – Sometimes, banks may have processing delays. Please confirm with them first.
✅ Step 2: Verify your bank details 🔍 – Ensure the bank details you provided to us are correct. Incorrect details will cause delays.
✅ Step 3: Contact us 📩 – If your bank confirms there’s no issue and the expected timeframe has passed, reach out to us so we can check the status of your deposit.
💡 Why does the process take time?
We comply with local legal requirements regarding deposit refunds.
Our team needs time to inspect your room and finalise the finances.
Due to high transaction volumes, there might be occasional delays, so we appreciate your patience.
🔎Still need help? Contact LifeX Support via the app!🛠️