Move out process defers for member moves and for terminated contracts. Please note, if you are member moving. refer to this article instead.
When to move out?
You must have moved out of the room by 12 PM on your contract end date. The reason for this set time is that we need to make sure the cleaners have time to clean the room before the new member moves in. In the scenario that you plan on moving out earlier than your contract end date, please let us know so we can plan housekeeping accordingly.
What do you need to do?
For Services Plus:
Please make sure that you have emptied and left in a reasonable state your:
Private room
Kitchen drawer
Bathroom drawer
Fridge and freezer drawer
Basement storage area you used
What to do with your linen and towels?
Remove your dirty linen and towels and place them on top of the bed. In Copenhagen, place them in the Berendsen/Elis bag.
For Regular Services:
Please make sure that you have emptied and deep-cleaned your:
Private room
Kitchen drawer
Bathroom drawer
Fridge and freezer drawer
Basement storage area you used
That includes vacuuming, mopping, dusting, removing the trash and any personal items.
Extra cleaning might result in a fine, for more information, check out this article.
Where should you leave the key?
Please leave your key in your room, on the desk. If you need to lock the apartment door when leaving, place your key in the mailbox.
Change your registered address:
A few days before (or after) you move out, please remember to deregister your address from the LifeX apartment in order to be sure all your mail will be forwarded to your new address.
LifeX does not take responsibility for keeping/redelivering mail or packages that get delivered to the apartment once you have moved out.
How to terminate your stay?
Read more about contract termination here.
How do you get your deposit back?
The deposit release procedure is different depending on where you live. Please read here about what you should provide us with to get your deposit back.
Make sure that you follow the full move-out procedure to avoid any liabilities and fees after your move-out.
Liabilities and fees:
Please upload pictures/videos of your room via the check-out form in the app on the day you leave. If you cannot access the form, please send an email to [email protected] with your photos. This will be useful in case of dispute over damaged/missing items post-checkout (no need to send this to us, this is just for your security in the case that we reach out regarding a fee).
Read more about your liabilities, damages and fees here