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Liability, Damages and Fees
Liability, Damages and Fees

Which damages are you liable for and which not? What are the fees applied to different requests at different stages of your stay?

Corrine Altass Hye avatar
Written by Corrine Altass Hye
Updated over 4 months ago

Table of content:

  1. Overview of when damages fees apply

  2. Early check-in fees

  3. Fees during your stay

  4. Post move-out fees

  5. Fees for booking changes

1. Overview of damages fees

As a LifeX member, we expect you to treat your house as your own home. There are therefore certain actions you will be held responsible for, which might include deductions from your deposit or charges during your stay.

A) What you are responsible for:

➡️ For the costs of replacement/repair

  • Any damage due to intentional acts or gross negligence in any of the LifeX properties. This includes stains, wear and tear etc. You can be charged during your stay and/or after your move-out if we judge that the cleaning standards are not respected. The cost will depend on the level of damages/items that need to be replaced. 

➡️ For leaving your room in the same condition you received it

  • In the event that you unfortunately break, damage, or lose something in the apartment or your room that belongs to LifeX, charges may apply depending on the cost of repair or replacement.

  • You can be charged during your stay and/or after your move-out if we judge that the cleaning standards are not respected.

  • The charge is from 500 DKK / 75 EUR / 70 GBP / 750 NOK

❗The above applies if you have a guest over at a LifeX property, and they cause any above damages.

❗The above applies if we receive complaints from housemates or from the LifeX team (housekeeper, handyman) that we consider fair and that fall into one of the points above. The charge may vary depending on the issue.

❗For members with Regular services, we remind you that you are not allowed to use the cleaning products that LifeX for your housekeeper. They are of professional grade and require special instructions to avoid damage to surfaces. If the products are used, you will be liable for any damages that may occur. 

Insurance:

LifeX does not have insurance covering members' personal items. If you wish to insure your personal items as a member you can choose your own insurance package. LifeX only has insurance covering loss or damages to content owned by LifeX caused by unavoidable events such as water, fire, or theft. You can read more about your responsibilities here.


B) What you are NOT responsible for:

➡️ Normal wear and tear on any furniture, equipment, machines, furnishings, etc.

➡️ Any accidental breakage of LifeX property that are under 200 DKK / 30 EUR / 30 GBP / 300 NOK (glasses, plates chipping, etc)

2. Early Check-in fees

  • Moving into the room prior to 3 PM without permission from the LifeX team:
    ​from 500 DKK / 75 EUR / 70 GBP / 750 NOK.
    ​

  • Calling the emergency number because you have issues with the Sharebox or Justin apps (Copenhagen and Oslo) because you didn't register or update your phone number: 300 DKK / 475 NOK.

❗The move-in time is always 3 PM regardless of the date of your move-in. If you have questions or if you want to move in prior to 3 PM, you need to contact the team first via the app.

3. How much am I liable for damages during my stay?

Those charges can apply during your stay and/or after your move-out.

Replacement of items/furniture:

It depends on the item itself and its brand. We don't have the same products in all of our rooms, so it's on a case-by-case. We will notify you directly of the price in our message.

Replacement of keys:

If you lose your key- the full cost of changing the locks (also applicable while still living in LifeX). You can also check the applicable fees in case of broken or lost keys here.

Extra cleaning cost:

The fee varies depending on the Service level you receive. The charge is from 500 DKK / 75 EUR / 70 GBP / 750 NOK. That fee would particularly apply in apartments with Regular Services, as cleaning only takes place in common areas. If we notice that the spaces are not well-maintained, and after sending cleaning reminders and warnings, members might be charged for extra cleaning.

Maintenance issues:

It happens that we ask members if they can be at home to let technicians/workers in. If the technicians cannot get inside while you confirmed that you will be here, you will have to cover the fee for postponed/canceled appointments. Please note that the fees can be up to 3.000 DKK for a canceled appointment, so you should be sure that you will at home if you confirm you will be.

Misusage of emergency phone number:

LifeX provides an emergency phone number that should only be used for dangerous or urgent situations. That includes big water leaks, and issues with key outside working hours.

If the emergency phone number is misused, a fee of 300 DKK 50 EUR / 50 GBP / 450 NOK.

4. How much am I liable for damages post check-out?

You are responsible for leaving your room in the same condition that you found it, including:

  1. If you paint your room.

  2. If you make holes in the walls and don’t cover them properly again.

  3. If there are any stains/rips on the bedding, walls, or any furniture.

  4. If you leave personal belongings in your room that requires extra cleaning.

Remember to fill out the Google form sent in the move-out procedure email and upload pictures/videos of your room on the day you leave. This will be useful in case of dispute over damaged/missing items post-checkout (no need to send this to us, this is just for your security in the case that we reach out regarding a fee).
​

Post check-out fees

We typically refund the deposit within 30 days after your contract has ended and we have inspected your check-out.
​

In case of any damages when checking out the room, the following post check-out fees might apply.

  • Leaving any personal belongings left after you move out:

    500 DKK / 75 EUR / 70 GBP / 750 NOK

  • Late check-out past move-out times: from 500 DKK / 75 EUR / 70 GBP / 750 NOK

    per room (we remind you that you have to move out at 8.30 at the latest)

  • Extra cleaning cost: from 500 DKK / 75 EUR / 70 GBP / 750 NOK

    • Service Plus: you should leave the room in a reasonable state while removing all personal belongings, trash etc.

    • Regular Service: you have the responsibility to clean your room yourself for the next member. The housekeeper should only need to inspect the room and superficially clean it if needed.

  • Replacement of items/furniture: It depends on the item itself and its brand. We don't have the same products in all of our rooms, so it's on a case-by-case. We will notify you directly of the price in our message.

  • Replacement of keys: If you lose your key- the full cost of changing the locks (also applicable while still living in LifeX). You can check the applicable fees in case of broken or lost keys here.

5. Fees for booking changes

You might be charged for some requests during your stay. Find more information below.

First booking:

Once having signed a contract with us, if you change your mind and decide you would like to sign a contract for a different room (before the contract start date of your original contract), then a fee will be applied. That is due to extra operational and administrative costs.

The first change is 150 DKK / 20 EUR / 20 GBP / 200 NOK. Any other change will be charged 350 DKK/50 EUR/ 50 GBP / 500 NOK.

Member moves:

If you wish to switch to a different room after signing the contract for your new room, or to cancel your member move before the contract start date, the first charge will be 150 DKK / 20 EUR / 20 GBP / 200 NOK. Any other change will incur a fee of 350 DKK/50 EUR/ 50 GBP / 500 NOK.

❗ Due to the local regulations, this policy doesn't apply in Munich. It is not possible to move out or move into another room before the end of the minimum stay

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