At LifeX, we expect our members to treat their homes with care—just as if they were their own. However, certain actions may result in deductions from your deposit or additional charges during your stay. Below is a breakdown of what you are responsible for and potential fees.
🏠 1. Damage Fees
✅ What You Are Responsible For:
💰 Costs of replacement/repair
Any damage caused by intentional acts or gross negligence (e.g., stains, excessive wear and tear, broken items).
Charges may be applied during your stay or after move-out, depending on the severity.
Cleaning fees apply if the cleaning standards are not met at move-out.
💰 Leaving your room in the same condition as when you moved in
If you break, damage, or lose anything belonging to LifeX, you may be charged based on the repair or replacement cost.
Minimum charge: 500 DKK / 75 EUR / 750 NOK
This applies to damages caused by you or any guests you invite over.
💰 Complaints from housemates or LifeX staff
If we receive fair complaints from your housemates or our team (housekeeper, handyman) related to damages or misconduct, charges may apply based on the issue.
💰 Misuse of LifeX cleaning products
If you are on Regular Services, you must not use LifeX cleaning products (they are professional-grade).
Any damage caused by improper use will be your responsibility.
Bedding
✔️ Bedding: In cities where LifeX provides linens, you must wash and leave bedding clean at check-out. This does not apply in cities where linens are not provided.
❌ What You Are NOT Responsible For:
✔️ Normal wear and tear on furniture, equipment, and appliances.
✔️ Accidental breakage of LifeX property under 200 DKK / 30 EUR / 300 NOK (e.g., chipped glasses or plates).
⏳ 2. Early Check-In Fees
🕒 Moving in before 3 PM without permission → 500 DKK / 75 EUR / 750 NOK
📲 Calling the emergency number due to KeyNest/Justin app issues (Copenhagen & Oslo) → 300 DKK / 475 NOK
💡 Move-in time is always 3 PM. If you need to check in early, contact the LifeX team in advance via the app.
💸 3. Damage Liability During Your Stay
🛋️ Replacement of Items/Furniture
Costs vary based on the item and brand (case-by-case).
We will inform you of the price if replacement is needed.
🔑 Lost Keys & Lock Changes
Key not returned after we provided a replacement set → 225 DKK / €30 per day + cost of each key.
Check specific lost key fees here.
🧹 Extra Cleaning Fees
Fees depend on your Service Level.
Starts at 500 DKK / 75 EUR / 750 NOK.
If your apartment is not maintained, you may be charged after multiple warnings.
🛠️ Maintenance Appointments
If you confirm you’ll be home for a technician but are not there, you will cover the cancellation fee.
Fees can be up to 3,000 DKK for a missed appointment.
🚨 Misuse of Emergency Phone Number
The emergency number is for urgent situations only (e.g., water leaks, key issues outside working hours).
Misuse fee: 300 DKK / 50 EUR / 450 NOK.
🏡 4. Damage Liability Post Check-Out
You must leave your room in the same condition as when you moved in. This includes:
✅ No unapproved painting of walls
✅ No holes in walls (or properly patched if made)
✅ No stains or rips on furniture, walls, or bedding
✅ No personal belongings left behind
📸 Tip: Fill out the inspections form in the LifeX app and upload photos/videos of your room on the day you leave. This protects you in case of any disputes.
🚪 Post Check-Out Fees:
🛑 Leaving personal belongings behind → 500 DKK / 75 EUR / 750 NOK
🕛 Late check-out (past 12 PM move-out time) → from 500 DKK / 75 EUR / 750 NOK per room
🧼 Extra cleaning needed → from 500 DKK / 75 EUR / 750 NOK
🛋️ Replacement of items/furniture → Based on item cost (case-by-case)
🔑 Lost key / lock replacement → Full lock change cost applies (check fees here)
🔄 5. Fees for Booking Changes
Some booking changes may come with additional costs.
📅 Changing Your First Booking (Before Start Date)
If you switch to a different room before your contract starts, there’s a 150 DKK / 20 EUR / 200 NOK fee.
Any additional changes → 350 DKK / 50 EUR / 500 NOK per request.
🚪 Member Moves
If you switch rooms after signing your contract or cancel a scheduled move, the first change is 150 DKK / 20 EUR / 200 NOK.
Any further changes → 350 DKK / 50 EUR / 500 NOK.
❗ Munich Exception: Due to local regulations, moving rooms before the minimum stay period is not allowed in Munich.
📢 Final Reminders
Always treat your home with care to avoid unnecessary charges.
Keep your room clean and tidy to avoid extra cleaning fees.
If you have questions about damages, check-in, check-out, or booking changes, reach out to LifeX via the app.
You must move out by 8:30 AM at the latest, until 12 PM on the contract end day.
By understanding these policies, you can avoid unexpected fees and enjoy your LifeX experience hassle-free! 😊🏡
🔎Still need help? Contact LifeX Support via the app!🛠️