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LifeX is your home. Housekeepers come regularly, but can't do it all by themselves. We expect members to keep their home tidy and clean, whether you have Regular Services or Service Plus.

You can check the frequency of cleaning in the app, under Apartment < Apartment Specifications < Services. Remember that the services might vary depending on whether you live in a home with Service Plus or Regular Services.

Please be aware that the cleaning schedule changes depending on your service level: Service Plus or Regular Services.

Day 1: living area, dining area, kitchen, bathrooms

Day 2: bedrooms, bathrooms, (surfaces of the kitchen if time)

Please always leave your room door slightly ajar on the private room cleaning day so that our housekeepers can know that they are allowed to enter and clean the room. Otherwise, they will not enter and will not clean your room. Please ensure your room is not too messy as the housekeepers won’t be able to clean the room properly in this case.

Hours are based on occupancy and sqm, and are distributed as follows:

Members have more responsibilities in homes with Regular services. We have created a framework to guide you through tasks you should do and cleaning schedules you can put in place with your flatmates. Here is the framework.

Housekeepers will follow the tasks according to the LifeX cleaning schedule only. Housekeepers’ hours are fixed and are not expected to clean up dirty dishes or after members’ parties.

Our housekeeping schedule is based on the sqm of the home and also the level of occupancy. So if the property is not fully occupied, our housekeeping schedule will be altered to meet these cleaning requirements (ie. Housekeeping once a week, or less hours per visit). The occupancy is checked consistently and we will do our best to adjust the schedule as soon as possible according to any changes. For example, extreme changes such as housekeeping 2 times per week down to 1 time per week will be communicated.

Our housekeeping services are also generally subject to changes depending on the availability of our housekeepers. In the event of a cancellation due to sickness reasons, LifeX will arrange for a replacement service as available and convenient. Any change will be communicated accordingly.

During public holidays such as Easter, Christmas, and New Year, LifeX staff (including housekeepers) will not be working. Therefore there will be no housekeeping on these days. 

Service Plus:

As a member you should always clean up after yourself when using the kitchen for cooking, using the bathroom, etc. Remember, you are sharing the house with other individuals, so make sure to keep it a respectable, clean and cozy home. 🙂 Also, don't leave dirty dishes in the sink or in any shared space. Housekeepers come to clean the apartment - not to wash dishes 😉

Members have to request deep cleaning through the app. Read more here.

* The bedrooms in Regular services apartments will not be deep cleaned by LifeX. That is the members' responsibility.*

This service is not included in our Regular Services Homes. Members are entirely responsible for cleaning their room during their stay and on their move-out date. Read more about our Regular services here.

Every second Thursday/Friday (we will notify you via the LifeX app a day before), you need to remove bed sheets, pillow and duvet covers, along with your towels, and put them all in the red and blue Berendsen/Elis laundry bag that is placed by the front door. This needs to be done before 10 am on the linen change day. Housekeeping will take care of the rest so you will have a freshly made bed and towel to come home to.

Not bad right? 😉

Please note: The Berendsen/Elis service is ONLY for THEIR products. If you put other personal items in the Berendsen/Elis bag, they will be thrown out. If you want a personal laundry service, check out Washa here.