Housekeeping - London

🇬🇧 Everything about housekeeping of your LifeX home.

Melusine Grein avatar
Written by Melusine Grein
Updated over a week ago

Table of content: 

LifeX is your home. Housekeepers come regularly, but can't do it all by themselves. We expect members to keep their home tidy and clean, whether you have Regular Services or Service Plus.

You can check the frequency of cleaning in the app, under Apartment < Apartment Specifications < Services. Remember that the services might vary depending on whether you live in a home with Service Plus or Regular Services.

Service Plus

Hours are based on occupancy and sqm, and are distributed as follows:

  • Day 1: living area, dining area, kitchen, bathrooms

  • Day 2: bedrooms, bathrooms, (surfaces of the kitchen if time)

Please always leave your room door slightly ajar on the private room cleaning day so that our housekeepers can know that they are allowed to enter and clean the room. Otherwise, they will not enter and will not clean your room. Please ensure your room is not too messy as the housekeepers won’t be able to clean the room properly in this case.

We have created a framework to guide you through tasks you should do and cleaning schedules you can put in place with your flatmates. Here is the framework.



Housekeepers will follow the tasks according to the LifeX cleaning schedule only. Housekeepers’ hours are fixed and are not expected to clean up dirty dishes or after members’ parties.

Housekeeping Services Subject to Changes

Our housekeeping schedule is based on the sqm of the home and also the level of occupancy. So if the property is not fully occupied, our housekeeping schedule will be altered to meet these cleaning requirements (ie. Housekeeping once a week, or less hours per visit). The occupancy is checked consistently and we will do our best to adjust the schedule as soon as possible according to any changes. For example, extreme changes such as housekeeping 2 times per week down to 1 time per week will be communicated.

Our housekeeping services are also generally subject to changes depending on the availability of our housekeepers. In the event of a cancellation due to sickness reasons, LifeX will arrange for a replacement service as available and convenient. Any change will be communicated accordingly.

No Housekeeping on Public Holidays

During public holidays such as Easter, Christmas, and New Year, LifeX staff (including housekeepers) will not be working. Therefore there will be no housekeeping on these days and a new housekeeping schedule will be communicated accordingly.

Missed cleaning days

In the event that you don’t receive housekeeping services for 2 days or more within two weeks in a row, you will be refunded for those missed days.

However, this refund excludes situations such as not being able to find a last-minute housekeeper replacement due to illness or leave (if it's only for 1 day), or a long weekend during which the housekeeping schedule can’t be rearranged. You can read more here.

Housekeeping services set the baseline of cleanliness in the apartment

As a member you should always clean up after yourself when using the kitchen for cooking, using the bathroom, etc. Remember, you are sharing the house with other individuals, so make sure to keep it a respectable, clean and cozy home. 🙂 Also, don't leave dirty dishes in the sink or in any shared space. Housekeepers come to clean the apartment - not to wash dishes 😉

Deep cleaning request

Members have to request deep cleaning through the app. Read more here.

* The bedrooms in Regular services apartments will not be deep cleaned by LifeX. That is the members' responsibility.*


List of tasks completed by our housekeeping team

Check the list below to see what gets cleaned on your cleaning days (subject to change)

👨‍🍳️ Kitchen

  • Loading and unloading of the dishwasher

  • Cleaning of the sink

  • Cleaning of all surfaces including stove

  • Emptying bins and recycling bins. Read more here.

  • Cleaning of table surfaces

  • Vacuuming and mopping the floor

  • Dusting

  • Washing the hand towels

🛋 Common areas ( Living room, Entrance, Laundry Room, Dining Room)

  • Cleaning the coffee tables, dining tables, window sills, shelves & surfaces

  • Vacuuming and mopping

  • Dusting

  • Watering plants when applicable (doesn't apply in bedrooms)

🛁 Bathrooms

  • Cleaning of the toilet

  • Cleaning of the sink

  • Cleaning of the shower and bath (*please remove all personal belongings from the shower, bath or basins)

  • Cleaning of all surfaces

  • Refilling the hand soap, toilet paper and toilet tabs

  • Emptying the bin

  • Vacuuming and mopping the floor

  • Washing the bath mats (*every two weeks)

  • Dusting

  • Washing the towels

🛌 Private Rooms

  • Vacuuming and mopping the floor (floor needs to be free from clothing and other personal items)

  • Dusting & cleaning of surfaces (*tables and shelves needs to be free from personal items)

  • Emptying the bin

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