Table of content:
LifeX is your home. Housekeepers come regularly, but can't do it all by themselves. We expect members to keep their home tidy and clean.
You can check the frequency of cleaning in the app, under Apartment < Apartment Specifications < Services.
Regular Services
Hours are based on occupancy and sqm, and are distributed as follows:
shared spaces are cleaned twice a month
Members have more responsibilities in homes with Regular services, whether they live alone or have flatmates. We have created a framework to guide you through tasks you should do and cleaning schedules you can put in place with your flatmates. Here is the framework.
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Policies
Housekeepers will follow the tasks according to the LifeX cleaning schedule only. Housekeepers’ hours are fixed and are not expected to clean up dirty dishes or after members’ parties.
Housekeeping Services Subject to Changes
Our housekeeping schedule is based on the sqm of the home and also the level of occupancy. So if the property is not fully occupied, our housekeeping schedule will be altered to meet these cleaning requirements (ie. Housekeeping once a week, or less hours per visit). The occupancy is checked consistently and we will do our best to adjust the schedule as soon as possible according to any changes. For example, extreme changes such as housekeeping 2 times per week down to 1 time per week will be communicated.
Our housekeeping services are also generally subject to changes depending on the availability of our housekeepers. In the event of a cancellation due to sickness reasons, LifeX will arrange for a replacement service as available and convenient. Any change will be communicated accordingly.
No Housekeeping on Public Holidays
During public holidays such as Easter, Christmas, and New Year, LifeX staff (including housekeepers) will not be working. Therefore there will be no housekeeping on these days and a new housekeeping schedule will be communicated accordingly.
Missed cleaning days
For Service Plus:
In the event that you don’t receive housekeeping services for 2 days or more within 2 weeks in a row, you will be refunded for those missed days.
Regular Services:
In the event that you don’t receive housekeeping services for 1 day or more within the month, you will be refunded for those missed days.
Housekeeping services set the baseline of cleanliness in the apartment
As a member you should always clean up after yourself when using the kitchen for cooking, using the bathroom, etc. Remember, you are sharing the house with other individuals, so make sure to keep it a respectable, clean and cozy home. 🙂 Also, don't leave dirty dishes in the sink or in any shared space. Housekeepers come to clean the apartment - not to wash dishes 😉
Deep cleaning request
Members have to request deep cleaning through the app. Read more here.
* The bedrooms in Regular services apartments will not be deep cleaned by LifeX. That is the members' responsibility.*
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List of tasks completed by our housekeeping team
Check the list below to see what gets cleaned on your cleaning days (subject to change)
Cleaning of the bedrooms, private bathrooms, and linen change service are included in the Service Plus only.
👨🍳️ Kitchen
Loading and unloading of the dishwasher
Cleaning of the sink
Cleaning of all surfaces including stove
Emptying bins and recycling bins. Read more here.
Cleaning of table surfaces
Vacuuming and mopping the floor
Dusting
Washing the hand towels
🛋 Common areas ( Living room, Entrance, Laundry Room, Dining Room)
Cleaning the coffee tables, dining tables, window sills, shelves & surfaces
Vacuuming and mopping
Dusting
🛁 Bathrooms
Cleaning of the toilet
Cleaning of the sink
Cleaning of the shower and bath (*please remove all personal belongings from the shower, bath or basins)
Cleaning of all surfaces
Refilling the hand soap, toilet paper and toilet tabs
Emptying the bin
Vacuuming and mopping the floor
Washing the bath mats (*every two weeks)
Dusting
Washing the towels